HP Pre3 Guia do Utilizador descarregar pdf (Página 194)

194 Chapter 14 : Troubleshooting

5 Look closely at the screen. If the display appears but is faint, try

adjusting the screen brightness (see Change screen brightness).

6 If the problem persists, connect your smartphone to the AC charger

(see Charge the battery). If you see a faint display, try to restart your

smartphone (see Restart your smartphone).

7 If you don’t see a display or the screen doesn’t respond to taps,

press and hold the power button and slide the ringer switch three

times to restart your smartphone. Then wait until your smartphone

completes startup.

An application is not responding to taps

1 Make sure you have removed the screen protector that came

attached to your smartphone screen.

2 Check to see if the screen has any cracks. If it does, get further

assistance by doing the following: Go to hpwebos.com/support.

Select your smartphone and wireless service provider and click

Support Services. Select one of the support options.

3 Make sure the screen is not locked. Press the power button and drag

up to unlock the screen.

4 Tap the centre of the gesture area. If the application screen

minimises to a card, throw the card off the top of the screen to close

the app.

5 If the screen does not respond to taps at all, press and hold the

power button and slide the ringer switch three times to restart your

smartphone. Then wait until your smartphone completes startup.

6 If this does not solve the problem, see 6Ts: Ways to get your HP Pre

working again for additional steps to try.

Applications are running slowly

NOTE Be sure that any third-party applications you install are compatible with

HP webOS. Applications written for earlier Palm smartphones using the Palm

OS by ACCESS operating system or Windows Mobile are not compatible with

your HP Pre

. If you can try a free version of the software before purchasing it,

you can test it first to make sure it works properly.

1 Tap the centre of the gesture area to display Card view.

2 Scroll through the cards and note how many applications are open.

3 Close any application you are not using by throwing its card off the

top of the screen.

If the problem persists after you close apps you are not using, restart your

smartphone (see Restart your smartphone). If this does not solve the

problem, see 6Ts: Ways to get your HP Pre

working again for additional

steps to try.

My gestures in the gesture area aren't working

• Some gestures begin in the gesture area and end in the touchscreen,

and vice versa. Crossing the border between the two areas with your

finger is crucial to making the gesture successfully. Likewise, the drag

gesture for opening a menu begins at the top of the smartphone, above

the screen, and crosses down onto the screen.

* Gesture area

• If you cannot make the back gesture, check to see if you have the next/

previous app gestures turned on (see Turn advanced gestures on/off). If

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