HP Vectra VA6 Guia do Utilizador descarregar pdf (Página 45)

The Support Ticket

This chapter describes the Support Ticket, which is a record of the test

results and the PC’s configuration.

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DiagTools 1
User’s Guide 1
Who Should Read This Book 4
What is DiagTools? 4
Overview of DiagTools 5
Compatibility 5
Contents 7
English ix 9
English xi 11
Starting DiagTools 13
Net Vectra PC Users 14
Administrators 14
1 Starting DiagTools 16
4 English 16
Before Running DiagTools 19
If There is a Problem 20
The Welcome Screen 22
Hardware Detection 23
During Hardware Detection 24
Hardware Detection Results 25
What is Detected 26
English 15 27
2 Hardware Detection 27
16 English 28
Basic System Test 29
Test Result: PASS 31
Test Result: FAIL 32
What is Tested 34
3 Basic System Test 36
24 English 36
Advanced System Tests 37
4 Advanced System Tests 38
26 English 38
Help on Advanced Tests 39
Batch Tests 41
Selecting Batch Tests 42
Running the Batch Test 42
What to do if a Test Fails 43
If the Error Code is Not 44
Sending Comments and 44
Suggestions to HP 44
The Support Ticket 45
What is the Support Ticket? 46
Creating a Support Ticket 46
English 35 47
5 The Support Ticket 47
Operating System, enter the 47
36 English 48
HP Customer Care Service and 49
Your HP Authorized Reseller 50
Lifeline Telephone Support 52
Appendix A 53
The Error Codes 53
Error Code Overview 54
English 43 55
Appendix A The Error Codes 55
44 English 56
English 45 57
46 English 58
English 47 59
48 English 60
English 49 61
50 English 62
English 51 63
52 English 64
54 English 66
English 55 67
56 English 68
English 57 69
58 English 70
English 59 71
60 English 72
English 61 73
62 English 74
English 63 75
64 English 76
English 65 77
66 English 78
English 67 79
0810h: PC Speaker Error Code 81
Error Codes 81
72 English 84
English 73 85
English 75 87
76 English 88
English 79 91
80 English 92
82 English 94
DiagTools User’s Guide 96

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