HP Vectra VA6 Guia do Utilizador descarregar pdf (Página 9)

English ix

How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 27

Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . . 32

5 The Support Ticket

What is the Support Ticket? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35

6 HP Customer Care Service and Support

Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 38

HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hewlett-Packard Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . 39

Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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HP Vectra VA6 Guia do Utilizador Página 9