HP C4140 Manual do Utilizador descarregar pdf (Página 26)

Check the HP website for updated information or troubleshooting tips for the HP All-in-One .

4. If you are still experiencing problems and need to speak with an HP Customer Support

Representative, do the following:

a. Have the specific name of the HP All-in-One, as it appears on the control panel,

available.

b. Print a self-test report. (See below.)

c. Make a color copy to have available as a sample printout.

d. Be prepared to describe your problem in detail.

e. Have your serial number and service ID ready, found on the self-test report.

5. Call HP Customer Support. Be near the HP All-in-One when you call.

To print a self-test report

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. Press Setup.

The Setup menu appears.

Press the

or the

to highlight Print Report, and press OK.

4. The Print Report menu appears.

5. Press OK to print a self-test report, which might indicate the source of the printing problem.

A sample of the ink test area of the report is shown below.

6. Make sure the lines of color extend across the page.

If the black line is missing, faded, streaked, or shows lines, this might indicate a problem

with the black print cartridge in the right slot.

If any of the remaining three lines are missing, faded, streaked, or show lines, this might

indicate a problem with the tri-color print cartridge in the left slot.

If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean

the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might

need to replace the print cartridges.

Basics Guide

Troubleshooting and support

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HP C4140 Manual do Utilizador Página 26