HP DesignJet ColorPro CAD Manual do Utilizador

Service ManualHP DesignJet ColorPro CADHP DesignJet ColorPro GAwww.GovTechMedia.com

Product Information1-4SpecificationsData SheetPrint MethodPlain paper drop on-demand thermal inkjet printing.Print Speed 1 Black Black TextEco

Loading Paper and Paper Behavior3-6Loading Paper in Tray 131. Set your driver to pick paper from Tray 1 and printyour document (i.e. send the prin

Loading Paper and Paper Behavior 3-7Loading Paper through the Rear Manual Feed1. Set your driver to pick paper from Tray 1 and print your document (i

Loading Paper and Paper Behavior3-8Paper BehaviorThe HP DesignJet ColorPro Series Printer has an automatic paper size sensing capability.However, p

Loading Paper and Paper Behavior 3-9Paper BehaviorPrint Job selected Autoselect1. The printer will check if Tray 3 has the correct Size and Type.2.

Loading Paper and Paper Behavior3-10Paper BehaviorPrinter is Printing from Tray 3 This condition occurs when the user opens Tray 3 and/or removes

Loading Paper and Paper Behavior 3-11Paper BehaviorPaper Jam Internal During Paper LoadingTo rectify this problem,1. Open the Back Door.2. The print

Loading Paper and Paper Behavior3-12www.GovTechMedia.com

Install / Uninstall 4-1Chapter 4 Install / UninstallInstalling Printer Software from CDTo install the printer software, you will need at least 8 MB o

Install / Uninstall4-2Installing Printer Software from CDInstalling the PCL Printer Software from the Starter CD for Windows3.1x, Windows 95, Windo

Install / Uninstall 4-3Installing Printer Software from CDInstalling Printer Software from Floppy Diskettes in Windows 3.1x,Windows 95, Windows 98 and

Product Information 1-5Connectivity /NetworkManagementHP DesignJet ColorPro CADNetwork-capable printer for DOS and Windows environmentsEnhanced HP PCL

Install / Uninstall4-4Installing Printer Software from CDInstalling the PostScript Printer Software on a Macintosh computer (forHP DesignJet ColorP

Install / Uninstall 4-5Uninstalling Printer SoftwareFor Windows 3.1x1. Click File in the Program Manager window.2. Click Run.3. Type hpw4st1 /u in

Install / Uninstall4-6Copy HP DesignJet ColorPro Printer Software fromStarter CD to Floppy Diskettes or Network ServerThe Starter CD includes a uti

Maintenance and Print Cartridge Safety 5-1Chapter 5 Maintenance and Print CartridgeSafetyCleaning the Printer and AccessoriesCleaning Spilled InkThe

Maintenance and Ink Cartridge Safety5-2Cleaning the Printer and AccessoriesPrint HeadThere are 3 levels of cleaning for the “Cleaning Printhead” ut

Maintenance and Print Cartridge Safety 5-3Ink Cartridge SafetyInk used in the ink cartridge does not pose a health hazard to customers. During thedev

Maintenance and Ink Cartridge Safety5-4Ink Cartridge SafetyFirst Aid MeasuresIf ink is ingested accidentally, contact the HP Health Line 1 (800) 45

Maintenance and Print Cartridge Safety 5-5Ink Cartridge SafetyFor Service Station AssemblyPolyethylene Glycol is found in the service station and is u

Maintenance and Ink Cartridge Safety5-6Ink Cartridge SafetyPotential Health EffectsPrimary Routes of ExposuresSkin, eye, oral and inhalationAcute H

Maintenance and Print Cartridge Safety 5-7Ink Cartridge SafetyFirst Aid MeasuresIf ink is ingested accidentally, contact the HP Health Line 1 (800) 45

Product Information1-6Paper Size HandlingMinimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.)Ma

Maintenance and Ink Cartridge Safety5-8Ink Cartridge SafetyAdditional Information Observe reasonable care and cleanliness when handling and storag

Functional Overview 6-1Chapter 6 Functional OverviewWriting SystemIntroductionThe ink transport system for the HP DesignJet ColorPro Series Printer c

Functional Overview6-2Writing SystemPart NumbersPrinthead and Ink cartridge ordering informationDescription HP Part Reorder NumberHP No. 10 Black P

Functional Overview 6-3Writing SystemInk Cartridge and Printhead SpecificationsThe printing type described here is plain paper drop-on-demand Thermal

Functional Overview6-4Writing SystemThermal InkJet TechnologyThe HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle

Functional Overview 6-5Writing System Bubble collapse begins refill.As the bubble collapses, the ink in the orifices retracts, breaking off the

Functional Overview6-6Paper Paths and ComponentsChassisThe chassis structure consists of two high strength polymeric supports held together bytwo s

Functional Overview 6-7Paper Paths and ComponentsOutput ManagementOutput Mechanism SchematicStar-wheelsThere are two rows of star-wheels, main and sec

Functional Overview6-8Paper Paths and ComponentsStar-wheel SpringIt is a coil spring type loaded transversely. The objective is that the spring for

Functional Overview 6-9Paper Paths and ComponentsRAMP - SHAPETo effectively hold the B size media for a longer distance, the ramp at the second positi

Product Information 1-7DimensionsWith paper tray closed685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) HWith paper tray fully extended68

Functional Overview6-10Paper Paths and ComponentsRamp DriveRamps are driven by Stepper motor (Bi-polar) through gear train. Each ramp has racktooth

Functional Overview 6-11Paper Paths and ComponentsOutput Reverse ControlPrimary bin media pick is initiated by reverse motion of LF motor for a speci

Functional Overview6-12Paper Paths and ComponentsOutput TransmissionNumber Of TeethFunction S/No Gear NameBig Small(1) Gear-Drive roller 80(2) Gear

Functional Overview 6-13Paper Paths and ComponentsBypass Paper FeedOutput tray assembly together with separator offers bypass paper feed path. The med

Functional Overview6-14Paper Paths and ComponentsOutput Tray Assembly Output stack sensorOutput stack height has to be sensed to indicate the user

Functional Overview 6-15Paper Paths and ComponentsOutput stack sensing is based on fixed field proximity sensing using two LEDs side byside.These LEDs

Functional Overview6-16Paper Paths and ComponentsLinefeed AccuracyA closed loop drive system was used to ensure good positional accuracy of thetran

Functional Overview 6-17Paper Paths and ComponentsTo achieve linefeed of less than 1/300 inch, the spacing between counts will have to beextrapolated

Functional Overview6-18Paper Paths and ComponentsSwivel PCADescriptionThe intend to have a swivel PCA is to allow the trough of the printer to be r

Functional Overview 6-19Paper Paths and ComponentsModular PCAThe PCA is mounted on a metal ground plate and is cased up with plastic case as shownin f

Product Information1-8SpecificationsCable Specifications1284-B Connector Pin AssignmentsThe pin numbers and their assigned signal names for th

Functional Overview6-20Paper Paths and ComponentsFigure DPCAMODULEDUAL-BINSTRUCTUREPCABRACKETSCREWwww.GovTechMedia.com

Functional Overview 6-21Paper Paths and ComponentsDual Bin Pick And Feed MechanismPick And Feed SchematicFigure EThe Dual Bin Pick And FeedThe pick ro

Functional Overview6-22Paper Paths and ComponentsDual Bin Skew Correction MethodThe TOF skew for media from dual bin is bettered by the dual bin sk

Functional Overview 6-23Paper Paths and ComponentsDual Bin StructureSchematicThe dual bin structure is molded in one piece to reduce feature to featur

Functional Overview6-24ElectronicsPCA OverviewThe following is a block diagram of the PCA electronics:www.GovTechMedia.com

Functional Overview 6-25ElectronicsMotor Control OverviewThere are four main motors in the printer : the Carriage Motor, the IDS Motor, the LineFeed m

Functional Overview6-26FirmwareFirmware is the collective medium comprising of the computer, the printer mechanismand the key panel that enables al

Functional Overview 6-27FirmwarePhysical LayerOn the physical layer, the firmware performs the following functions : It supports IEEE 1284 (bi-direct

Functional Overview6-28FirmwareInterface with mechanismThe following diagram shows the interface between the firmware and the hardware : Paper Mot

Functional Overview 6-29FirmwareInterface with Key PanelThe Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to performsome rudiment

Product Information 1-930 Signal Ground (nAutoFd, nSelectIn, nInit)31 H nInit nInit nInit nReverseRequest nInit32 P nFault nDataAvail nDataAvail nPeri

Functional Overview6-30www.GovTechMedia.com

Removal and Replacement of Parts (without Calibration) 7-1Chapter 7 Removal and Replacement of Parts (withoutCalibration)This chapter describes how t

Removal and Replacement of Parts (without Calibration)7-2Before You BeginCheck the following before you begin disassembly :1. The printer is

Removal and Replacement of Parts (without Calibration) 7-3Important Notes about Printer Components and DisassemblyThe printer has been built to a modu

Removal and Replacement of Parts (without Calibration)7-4Replacement of PartsReplacement of PCAYou will be removing the PCA from the printer a

Removal and Replacement of Parts (without Calibration) 7-5Step 6. Remove all the seven screws securing thePCA to the chassis.Step 7. Check that the

Removal and Replacement of Parts (without Calibration)7-6Replacement of PartsInstalling the PCAStep 1. Attach the new PCA board, ensuring tha

Removal and Replacement of Parts (without Calibration) 7-7Replacement of PartsReplacement of Service StationYou will be removing the Service Station f

Removal and Replacement of Parts (without Calibration)7-8 Step 4. Slide the ink carriage mechanism along thecarriage rod to the left

Removal and Replacement of Parts (without Calibration) 7-9Replacement of PartsInstalling the Service StationStep 1. Gently slide the new service stat

Product Information1-10SpecificationsCentronics Parallel Pinout InformationPIN NUMBER PIN ID DESCRIPTION1Strobe1A low pulse causes the printer

Removal and Replacement of Parts (without Calibration)7-10Replacement of PartsReplacement of LED PCAYou will be removing the LED PCA from the

Removal and Replacement of Parts (without Calibration) 7-11 Step 5. Remove the two screws on the chassis andset them aside. Step 6. R

Removal and Replacement of Parts (without Calibration)7-12Replacement of PartsInstalling the LED PCAStep 1. Install the new LED PCA by fittin

Removal and Replacement of Parts (without Calibration) 7-13Replacement of PartsReplacement of LCD AssemblyYou will be removing the LCD assembly from t

Removal and Replacement of Parts (without Calibration)7-14Replacement of PartsInstalling the LCD PanelStep 1. Install the new LCD panel by fi

Removal and Replacement of Parts (without Calibration) 7-15Replacement of PartsReplacement of Power KnobYou will be removing the power knob from the p

Removal and Replacement of Parts (without Calibration)7-16 Step 4. Remove the output tray (Tray 1) by liftingit up. Set it aside.St

Removal and Replacement of Parts (without Calibration) 7-17 Step 9. Remove the ink supply station cover byunscrewing the screw near LCD and

Removal and Replacement of Parts (without Calibration)7-18Replacement of PartsInstalling the Power KnobStep 1. Fit the latches on the printer

Removal and Replacement of Parts (without Calibration) 7-19Replacement of PartsReplacement of Power SupplyYou will be removing the power supply from t

Product Information1-11SpecificationsThe Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines andground connections between

Removal and Replacement of Parts (without Calibration)7-20Replacement of PartsInstalling the Power SupplyStep 1. Slide in the new power suppl

Removal and Replacement of Parts (without Calibration) 7-21Replacement of PartsReplacement of Modular Ink Delivery System (MIDS)You will be removing t

Removal and Replacement of Parts (without Calibration)7-22Replacement of PartsInstalling the MIDSStep 1. Attach the retainer clip to the tube

Removal and Replacement of Parts (without Calibration) 7-23Replacement of PartsReplacement of Ink Supply StationYou will be removing the ink supply st

Removal and Replacement of Parts (without Calibration)7-24Replacement of PartsInstalling the Ink Supply StationStep 1. Install the new ink su

Removal and Replacement of Parts (without Calibration) 7-25Replacement of PartsReplacement of Main CaseYou will be removing the main case from the pri

Removal and Replacement of Parts (without Calibration)7-26Replacement of PartsInstalling the Main CaseStep 1. Pull the paper knob out and pla

Removal and Replacement of Parts (without Calibration) 7-27Replacement of PartsReplacement of Paper KnobYou will be removing the paper knob from the p

Removal and Replacement of Parts (without Calibration)7-28Replacement of PartsInstalling the Paper KnobStep 1. Put in the paper knob and repl

Removal and Replacement of Parts (without Calibration) 7-29Replacement of PartsReplacement of FanYou will be removing the fan case from the printer an

Product Information1-12SpecificationsIEEE 1284 Pinout InformationAny standard IEEE 1284 compliant printer cable will work with the printer. Th

Removal and Replacement of Parts (without Calibration)7-30Replacement of PartsInstalling the FanStep 1. Slide in the new fan until it is secu

Removal and Replacement of Parts (without Calibration) 7-31Replacement of PartsReplacement of Carriage MotorYou will be removing the carriage motor fr

Removal and Replacement of Parts (without Calibration)7-32Replacement of PartsInstalling the Carriage MotorStep 1. Reinstall the new carriage

Removal and Replacement of Parts (without Calibration) 7-33Replacement of PartsReplacement of Assembly Harness CoverYou will be removing the assembly

Removal and Replacement of Parts (without Calibration)7-34Replacement of PartsInstalling the Assembly Harness CoverStep 1. Latch the hinges o

Removal and Replacement of Parts (without Calibration) 7-35Replacement of PartsReplacement of Rear DoorYou will be removing the rear door from the pri

Removal and Replacement of Parts (without Calibration)7-36Replacement of PartsInstalling the Rear Door Step 1. Reinstall the rear door to the

Removal and Replacement of Parts (without Calibration) 7-37Replacement of PartsReplacement of Encoder StripYou will be removing the encoder strip from

Removal and Replacement of Parts (without Calibration)7-38Replacement of PartsInstalling the Encoder StripStep 1. Slide a new encoder strip t

Removal and Replacement of Parts (without Calibration) 7-39Replacement of PartsReplacement of Primary Star WheelYou will be removing the primary star

Product Information1-1332 nPeriphRequest During ECP mode the peripheral may drive this pin low to requestcommunications with the host. This request me

Removal and Replacement of Parts (without Calibration)7-40Replacement of PartsInstalling the Primary Star WheelStep 1. Snap the two small lat

Removal and Replacement of Parts (without Calibration) 7-41Replacement of PartsReplacement of Secondary Star WheelYou will be removing the secondary s

Removal and Replacement of Parts (without Calibration)7-42Replacement of PartsInstalling the Secondary Star WheelStep 1. Push the new seconda

Removal and Replacement of Parts (without Calibration) 7-43Replacement of PartsReplacement of Rubber FootYou will be removing the rubber foot from the

Removal and Replacement of Parts (without Calibration)7-44Replacement of PartsInstalling the Rubber FootStep 1. Align the screw hole of the n

Removal and Replacement of Parts (without Calibration) 7-45Replacement of PartsReplacement of AbsorbersYou will be removing the absorbers from the pri

Removal and Replacement of Parts (without Calibration)7-46Step 6. Remove the absorbers.www.GovTechMedia.com

Removal and Replacement of Parts (without Calibration) 7-47Replacement of PartsInstalling the AbsorberStep 1. Replace the absorbers into position.Ste

Removal and Replacement of Parts (without Calibration)7-48www.GovTechMedia.com

Troubleshooting 8-1Chapter 8 TroubleshootingTroubleshooting ConceptsIf there is a problem with the printer, there are several steps that can be taken

Technical Marketing,Barcelona Division,Hewlett-Packard Espanola, S.A.Avda. Graells, 50108190 Sant Cugat del VallesSpainFor HP Internal Use Only©Copyri

Product Information1-14SpecificationsReliability SpecificationsCategory SpecificationsPrinter Usage Up to 12,000 pages / monthMechanism Life 1

Troubleshooting8-2LEDThe LEDs on the printer will light up when it is not functioning properly. See IndicatorLights (Chapter 2) for more informati

Troubleshooting 8-3Standard ProceduresThere are several symptoms which may be observed when the printer malfunctions : No power. The printer can be

Troubleshooting8-4No PowerIf the printer does not power up, do the following checks:1. Make sure the power cord is connected firmly to the printer

Troubleshooting 8-5No PowerKnown IssuesThe main issues known for causing No Power is: Logic PCA failure Harness being cut Power supply on/off switc

Troubleshooting8-6LED or LCDThe printer is not functioning properly when the key panel LED has no lights (red orgreen) or when the LCD has no displ

Troubleshooting 8-7LED or LCDBlinking LEDBoth the red and green LED lights blink at a very fast rate if there is a bad Logic PCA.Verify the problem by

Troubleshooting8-8LED or LCDSensor ErrorThe sensor has a problem if it activates continuously.Possible Hardware Causes Sensor problem Bad PCA Wi

Troubleshooting 8-9Unrecoverable Error MessagesThe printer LCD panel displays recoverable or non-recoverable error messages. Printerdisplays recover

Troubleshooting8-10Unrecoverable Error MessagesBad Ink Supply Station is indicated by: Errors 425 – 428 Error 441Parts Required for Repair Ink S

Troubleshooting 8-11Print QualitySmearingSmearing can occur, especially on special media. This problem is caused by incorrectPen to Paper Calibration

Product Information1-15SpecificationsInterface SpecificationsCategory SpecificationsInterface Specification Centronics parallel, IEEE 1284Compliant w

Troubleshooting8-12Broken or Missing PartsParts of the printer might be broken or missing during the warranty period which causethe printer not to

Troubleshooting 8-13No Pick or Multiple Pick or Other Mechanism ProblemsThe printer might not function well because paper is not picked or more than o

Troubleshooting8-14Troubleshooting ToolsThere are two sets of diagnostics provided by the HP DesignJet ColorPro Series Printerswhich you can use to

Parts and Numbers 9-1Chapter 9 Parts and DiagramsThe parts and diagrams for the HP DesignJet ColorPro Series Printer are categorizedaccording to the

Parts and Numbers9-233 C2684-60232 Adjuster Length I/O Service 134 C2684-60233 Adjuster Width I/O Service 135 C2684-60234 Endcap Left Service 136 C

Parts and Numbers 9-3Exploded Parts ViewsCase Partwww.GovTechMedia.com

Parts and Numbers9-4Exploded Parts ViewsOther Removable Assemblieswww.GovTechMedia.com

Parts and Numbers 9-5Exploded Parts ViewsMechanismwww.GovTechMedia.com

Parts and Numbers9-6www.GovTechMedia.com

Removal and Replacement of Parts (with Calibration) 10-1Chapter 10 Removal and Replacement of Parts (with Calibration)This chapter describes ho

Product Information1-16SpecificationsPhysical DimensionsWith paper tray closed(W x D x H)27.0 x 24.0 x 13.3 inches685 x 610 x 337 mmWith paper

Removal and Replacement of Parts (with Calibration)10-2Important Notes about Printer Components and DisassemblyThe printer has been built to a modu

Removal and Replacement of Parts (with Calibration) 10-3Replacement of PartsReplacement of Assembly PlatenYou will be removing the assembly platen fro

Removal and Replacement of Parts (with Calibration)10-4Step 5. Unplug the top cover sensor, fan motorconnector and sensor assembly harnessconnecto

Removal and Replacement of Parts (with Calibration) 10-5Step 9. Disconnect two connectors on the right.Step 10. Remove assembly platen by sliding ito

Removal and Replacement of Parts (with Calibration)10-6Replacement of PartsInstalling the Assembly PlatenStep 1. Install the assembly platen by sl

Removal and Replacement of Parts (with Calibration) 10-7Replacement of PartsReplacement of Drive RollerYou will be removing the drive roller from the

Removal and Replacement of Parts (with Calibration)10-8Step 5. Detach the ESD clip on the right byremoving the screw.Step 6. Remove the white pla

Removal and Replacement of Parts (with Calibration) 10-9Step 8. On the inside of the inner mechanism,unsnap the retaining E-clip.Step 9. Remove the

Removal and Replacement of Parts (with Calibration)10-10Replacement of PartsInstalling the Drive RollerStep 1. Slide the drive roller into the pri

Removal and Replacement of Parts (with Calibration) 10-11Replacement of PartsReplacement of Pick RollerYou will be removing the pick roller from the p

Product Information1-17SpecificationsPackaging Dimensions Specifications792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) Hwww.GovTechMedi

Removal and Replacement of Parts (with Calibration)10-12Replacement of PartsInstalling the Pick RollerStep 1. Slide the new pick roller into the p

Removal and Replacement of Parts (with Calibration) 10-13Replacement of PartsReplacement of Paper Tray 2You will be removing paper tray 2 from the pri

Removal and Replacement of Parts (with Calibration)10-14Replacement of PartsInstalling the Paper TrayStep 1. Slide tray 1 into the printer, ensuri

Removal and Replacement of Parts (with Calibration) 10-15Replacement of PartsReplacement of Trough Sensor (Left)You will be removing the trough sensor

Removal and Replacement of Parts (with Calibration)10-16Replacement of PartsInstalling the Trough Sensor (Left)Step 1. Reattach the sensor to the

Removal and Replacement of Parts (with Calibration) 10-17Replacement of PartsReplacement of Trough Sensor (Right)You will be removing the trough senso

Removal and Replacement of Parts (with Calibration)10-18Replacement of PartsInstalling the Trough Sensor (Right)Step 1. Reattach the sensor to the

Removal and Replacement of Parts (with Calibration) 10-19Replacement of PartsReplacement of Back Door SensorYou will be removing the back door sensor

Removal and Replacement of Parts (with Calibration)10-20Replacement of PartsInstalling the Back Door SensorStep 1. Reattach the sensor to the conn

Removal and Replacement of Parts (with Calibration) 10-21Replacement of PartsReplacement of Line Feed MotorYou will be removing the line feed motor fr

Product Information1-18SpecificationsElectrical SpecificationsCategory SpecificationInput Voltage100 to 240 Vac (±10%)Frequency 50/60 Hz (±3 H

Removal and Replacement of Parts (with Calibration)10-22Replacement of PartsInstalling the Line Feed MotorStep 1. Slide the new left motor into po

Removal and Replacement of Parts (with Calibration) 10-23Replacement of PartsReplacement of Paper TroughYou will be removing the paper trough from the

Removal and Replacement of Parts (with Calibration)10-24Replacement of PartsInstalling the Paper TroughStep 1. Replace the paper trough.Step 2. R

Removal and Replacement of Parts (with Calibration) 10-25Replacement of PartsReplacement of Sensor Assembly HousingYou will be removing the sensor ass

Removal and Replacement of Parts (with Calibration)10-26Replacement of PartsInstalling the Sensor Assembly HousingStep 1. Attach the new sensor as

Removal and Replacement of Parts (with Calibration) 10-27Replacement of PartsReplacement of Belt DriveYou will be removing the belt drive from the pri

Removal and Replacement of Parts (with Calibration)10-28Step 9. Remove the belt retainer by unlatchingthe four retaining tabs on the printcarriage

Removal and Replacement of Parts (with Calibration) 10-29Replacement of PartsInstalling the Belt DriveStep 1. Place the belt drive into the print car

Removal and Replacement of Parts (with Calibration)10-30Replacement of PartsReplacement of Idler AssemblyYou will be removing the idler assembly fr

Removal and Replacement of Parts (with Calibration) 10-31Replacement of PartsInstalling the Idler AssemblyStep 1. Replace the new idler assembly by s

Product Information1-19SpecificationsEnvironmental SpecificationsCategory SpecificationsTemperature Operating Storage condition Recommended operati

Removal and Replacement of Parts (with Calibration)10-32Replacement of PartsReplacement of Upper Paper GuideYou will be removing the upper paper gu

Removal and Replacement of Parts (with Calibration) 10-33Replacement of PartsInstalling the Upper Paper GuideStep 1. Push the new upper paper guide d

Removal and Replacement of Parts (with Calibration)10-34Replacement of PartsReplacement of Print Carriage Flex CableYou will be removing the print

Removal and Replacement of Parts (with Calibration) 10-35Step 9. Remove two screws from the top of theprint carriage. The top of the carriagefolds op

Removal and Replacement of Parts (with Calibration)10-36Replacement of PartsInstalling the Print Carriage Flex CableStep 1. Reattach the double fl

Removal and Replacement of Parts (with Calibration) 10-37Replacement of PartsReplacement of Carriage Chassis AssemblyYou will be removing the carriage

Removal and Replacement of Parts (with Calibration)10-38Replacement of PartsInstalling the Carriage Chassis AssemblyStep 1. Reattach the carriage

Removal and Replacement of Parts (with Calibration) 10-39www.GovTechMedia.com

Calibration 11-1Chapter 11 CalibrationPen-to-Paper Calibration (PPC)Pre-requisites and Tools RequiredNoteThe PPC equipment and procedures are similar

Calibration11-2Pen-to-Paper Calibration (PPC)Installation of PPC softwareStep 1. Install the PPC software by running the set up file. Please accept

Product Information1-20SpecificationsProduct CertificationsSafety Certifications EMI CertificationsCCIB (China) C TICK (Australia and New Zeal

Calibration 11-3Pen-to-Paper Calibration (PPC)MeasurementStep 1. Put the Zaphod sensor pen in the carriage of HP DesignJet ColorPro SeriesPrinter. U

About this EditionThis is the 1st edition of this Service Manual1st edition, titledHP C7777A/C7778A DesignJet ColorPro CAD and ColorPro GA Service Man

1What’s in this Service ManualThis manual contains information necessary to test, calibrate and service:- HP DesignJet ColorPro CAD (model C7777A)- H

Product Information1-21SpecificationsMedia Sizes SupportedThe following are the media sizes supported by the printer.General type Sizes (mm) Sizes (in

Product Information1-22SpecificationsRecommended Media WeightPaper60 to 135 g/m2 (16 to 36 lb. Bond)Cardstock 110 to 200 g/m2 (110 lb. Index)

Product Information1-23SpecificationsPaper HandlingMedia Type Capacity (Pages)Tray 1 (Input / Output Tray)Sheets 10Cards 4Tray 2 (Upper Tray)Sheets 15

1 Service ManualHP DesignJet ColorPro CADHP DesignJet ColorPro GAwww.GovTechMedia.com

Product Information1-24SpecificationsPrintable AreaThe table as follows will show the minimum margin of each media type (portraitorientation)

Product Information1-25SpecificationsMedia Margins (in portrait orientation)MarginsMedia TypeLeft Right Top Bottom CommentsUS Letter8.5 x 11 in.215.9

Product Information1-26A6 Card4.13 x 5.83105.0 x 148.00.12 in.3.1 mm.0.12 in.3.1 mm.0.12 in.3.0 mm.0.50 in.12.7 mm.Hagaki Card3.94 x 5.83100.0

Product Information1-27SpecificationsHewlett-Packard Ink Cartridge SpecificationsCategory SpecificationTypePlain paper drop on-demand thermal inkjet p

Product Information1-28SpecificationsSystem RequirementThe following CPUs and memory are required :Minimum: Windows 3.1x: 486DX-66, 8 Mb RAMWi

Product Information1-29Product OverviewPrinter External ViewModel and Serial NumberThe serial number of the HP DesignJet ColorPro Series Printers can

Product Information1-30Supplies and AccessoriesProduct StructureThe following items will be shipped in the box:BasicsPrinterExtended Tray Cove

Product Information1-31Supplies and AccessoriesPower CordUS 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABAEurope 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC,

Product Information1-32Supplies and AccessoriesNetwork InterfaceThe following cards have been tested with the HP DesignJet ColorPro Series Pri

Product Information1-33Supplies and AccessoriesPrint CartridgeNo. 10 Cyan Ink Cartridge C4841ANo. 10 Magenta Ink Cartridge C4842ANo. 10 Yellow Ink Car

2HP DesignJets ColorPro CAD and GA Printers Service ManualUsing this ManualPurposeThis Service Manual contains information necessary to test, calibrat

Product Information1-34Supplies and AccessoriesMediaHP Bright White Paper (500 / A size) C1824AHP Bright White Paper (500 / A4 size) C1825AHP

Product Information1-35Supplies and AccessoriesOther AccessoriesHP 64MB (2x32MB) 60ns EDO SIMM D4543AHP 32MB (2x16MB) 60ns EDO SIMM D3648BHP 16MB (2x8

Product Information1-36Warranty and SupportThe warranty for HP DesignJet ColorPro Series Printers varies depending on the product,the date and

Product Information1-37Warranty and SupportHewlett-Packard Limited Warranty StatementHP Product Duration of Limited WarrantySoftware 1 yearPrint Cartr

Product Information1-385. If HP receives, during the applicable warranty period, notice of a defect in a hardwareproduct which is covered by

Product Information1-39Limitations of Liability1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THISWARRANTY STATEMENT, IN NO EVENT SHALL HP B

Product Information1-40Warranty and SupportObtaining Printer DriversThe HP DesignJet ColorPro Series Printer Driver Software is updated period

Product Information1-41Warranty and SupportService Support ContractsIn the U.S.HP SupportPackThe HP SupportPack is an enhancement to the customer’s or

Product Information1-42 Warranty and SupportService and Support ResourcesHewlett-Packard News Network (HPNN)HPNN is an electronic bulletin boa

Product Information1-43Warranty and SupportHP BBS LibraryThe HP electronic bulletin board library service, which is available 24 hours a day, 7days a

Table of Contents 3HP DesignJets ColorPro CAD and GA Printers Service ManualTable of Contents 1Chapter 1 - Product InformationChapter 2 - Operating Ov

Product Information1-44Warranty and SupportHP FAXback on Demand – HP FIRSTYou can use this service to select documents, such as product descri

Product Information1-45Warranty and SupportHP FIRST Telephone NumbersCountry Telephone NumberFor US and Canada(800) 333-1917For Customers in Europe:U.

Product Information1-46Warranty and SupportHP Telephone SupportTechnical Phone Support for CustomersThe HP Customer Support Center provides fr

Product Information1-47Warranty and SupportWarranty and Out-of-Warranty Support Telephone NumbersCountry (Language) Telephone NumberAustria (German) 0

Product Information1-48Warranty and SupportContacting Hewlett-PackardTo contact HP, check your local telephone directory for the HP Sales and

Product Information1-49Warranty and SupportWorldwide Customer Support NumbersCustomer Support Centers provide technical information via telephone dire

Product Information1-50For EuropeAfrica/Middle East 41 22/780 71 11Austria 0660 6386Belgium (Dutch) 02 6268806Belgium (French) 02 6268807Czech

Product Information1-51For Asia-PacificAustralia (61-3) 9272-8000China 86 10 6564 5959Hong Kong 800 96 7729India 9111 682 6035Indonesia 21 350 3408Kor

Product Information1-52www.GovTechMedia.com

Operating Overview 2-1Chapter 2 Operating OverviewUsing the Control PanelThe Control Panel allows you to perform most major tasks with the printer, i

Table of Contents4HP DesignJets ColorPro CAD and GA Printers Service Manualwww.GovTechMedia.com

Operating Overview2-2Using the Control PanelThe functions of each of the buttons are as follows :Control Panel Key Function[ GO ] Puts the printe

Operating Overview 2-3Using the Control PanelIndicator LightsThere are two LEDs (lights) on the printer :LED Indicators Color FunctionReady LED Green

Operating Overview2-4Using the Control PanelSettings and DefaultsThese are the various possible menu settings. The factory defaults, where applica

Operating Overview 2-5Self Test MenuPRINT MENU MAPPRINT PS FONT LIST (Available if PS installed)PRINT MARKETING DEMO (Available if Demo DIMM installed

Operating Overview2-6Configuration Menu (Available if DIMM installed)PERSONALITY =AUTOPCLPS (Available if PS installed)MIO Menu (Available if MI

Operating Overview 2-7Using the Control PanelRestoring Factory DefaultsTo restore the default factory settings, press [ MENU ] till the Resets Menu ap

Operating Overview2-8Using the Control PanelControl Panel MenusThe following is a summary diagram of all the menus available in the HP DesignJetCol

Operating Overview 2-9Using the Control PanelPaper Handling MenuItem Value ExplanationTRAY 2 TYPE=PLAIN PLAINHP INKJET/HEAVYHP PHOTOTRNSPRNCY/IRONRAPI

Operating Overview2-10Transparency Film or HP Iron-on T-ShirtTransferRAPID TRNSPRNCY: HP PremiumInkjet Rapid-Dry Transparencies.Note:It is not advi

Operating Overview 2-11Using the Control PanelDiagnostics MenuItem ExplanationALIGN PRNT-HDSThis item aligns the printheads to ensure printout of the

Product Information 1-1Chapter 1 Product InformationTechnology UpdateModular Ink Delivery SystemA modular ink delivery system is the separation of in

Operating Overview2-12Using the Control PanelInformation MenuItem ExplanationCHECK INK LEVELThis item displays the amount of ink remaining in each

Operating Overview 2-13Using the Control PanelSelf-Test MenuItem ExplanationPRINT MENU MAPThe Menu Map shows the layout of the Control Panelmenu items

Operating Overview2-14Using the Control PanelPrint Quality MenuItem Value ExplanationPRINT QUALITY=NORMALNORMALECONOFASTBESTNORMAL: Normal mode del

Operating Overview 2-15Using the Control PanelPrinting MenuItem Value ExplanationPAPER=LETTERLETTERLEGAL13X19A4A311X17JISB4Sets the paper size.ORIENTA

Operating Overview2-16Using the Control PanelI/O MenuItem Value ExplanationIN JOB TIMEOUT=155 to 300 Selects the amount of time (in seconds)that th

Operating Overview 2-17Using the Control PanelResets MenuItem ExplanationRESET TO FACTORYSETTINGSThis item performs a simple reset and restores most o

Operating Overview2-18Using the Control PanelMIO MenuThis menu is available only if the MIO card is installed. It is controlled by the MIO printser

Operating Overview 2-19Using the Control PanelAligning PrintheadsTo align the printheads from the LCD :1. Press the [ Menu ] button until “Diagnostic

Operating Overview2-20Note1. The printer has only one data-line to check for shorts. It is possible that the original error messagewill refer to a

Operating Overview 2-21Error CodesRecoverable Error CodesA recoverable error is one that is defined as an anomaly that will cause the printer topause

Product Information1-2Technology UpdateHow It WorksBy separating the ink cartridge from the printheads, a modular ink delivery system allowsth

Operating Overview2-22TRAY [NUMBER]EMPTY, LOAD &PRESS The specified tray is empty.Load the paper size and type which this trayhas been set up f

Operating Overview 2-23Error CodesUnrecoverable Error Codes Display error code on LCD: “ERROR CODE: XXXX-XXXX”The unrecoverable error codes are coded

Operating Overview2-24(Development error)131 INK_LEAK_ERR_K ISS error – Not used Pump detected OOI before level down.132 INK_LEAK_ERR_C ISS error –

Operating Overview 2-25139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime.141 N

Operating Overview2-26Critical Task WatchDog Timeouts181 CRIT_TASK_WD_TASK_1 Not used All are PCA timing issues Critical task 1 watchdog timeout.18

Operating Overview 2-27325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available.326 RED_DM_ERR_DELETE_FONT PCL generic errors Can’t

Operating Overview2-28368 RED_DM_IO_ECP_UNSUPPORTED_CHANNELI/O problems –firmware problem => reset printer or PCAreplacementData received on uns

Operating Overview 2-29421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR.422 MECH_BAD_CYAN_P

Operating Overview2-30465 MECH PAPERMOTOR STALLLinefeed motor stall – Linefeed motor/ Linefeed PCA/ encoderwheel/ Logic PCAThrown when linefeed mov

Operating Overview 2-31631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure.632 FLASH_ERR_ERASE_FAILED Error can onl

Product Information 1-3Technology UpdateThe BenefitsCuts up to 30 percent off the printing costs of other methods Modular design means only the compo

Operating Overview2-32925 DM_MESSAGE_SEND_FAILED Reset printer Failed to send message to dmEventMsgQ.926 DM_MESSAGE_RECV_FAILED Reset printer Faile

Operating Overview 2-33Printer Diagnostic PagesThe HP DesignJet ColorPro Series Printer can test-print up to two self-diagnostic pages:the diagnostic

Operating Overview2-34Printer Diagnostic PagesPrinthead Info Pages Printed (approximate): this takes the format B C M Y, and shows how manypages h

Operating Overview 2-35Printer Diagnostic PagesExtended Diagnostic PageThe extended diagnostic page is used by manufacturing to show the NVRAM values

Operating Overview2-36www.GovTechMedia.com

Loading Paper and Paper Behavior 3-1Chapter 3 Loading Paper and Paper BehaviorLoading the TraysOverviewThe HP DesignJet ColorPro Series Printer has 3

Loading Paper and Paper Behavior3-2Loading Commonly-Used Media in Tray 2Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate t

Loading Paper and Paper Behavior 3-3Loading Commonly-Used Media in Tray 25785. Insert the paper, print side down, into the printer.6. Tap the left s

Loading Paper and Paper Behavior3-4Loading Commonly-Used Media in Tray 313461. Grasp the sides of Tray 3 and pull it out of theprinter.2. If you

Loading Paper and Paper Behavior 3-5Loading Commonly-Used Media in Tray 377. If Tray 3 is extended, place the Extended Tray Coverover the tray.8. If