HP SP1 Manual do Utilizador descarregar pdf (Página 102)

Chapter 7: Administration Categories

Altiris Helpdesk Solution User Guide 102

Add New Category

You can add new categories to the Helpdesk database by following the steps below.

1 Click Admin>Categories>Edit categories.

2 Use the scroll-bar to view all categories currently in the system. Click New next to the category

where you want to insert a new category.

Note The category you selected is displayed on the bottom of the screen. See the example above.

3 Type the name of the Category in the box.

4 Select the Position for the new category from the drop-down list. The option you select

determines how the new category will be inserted in the category list. The options are:

•

Insert before

• Insert after

• Insert as a child

Example The Service Request category

5 Click OK to continue editing categories. The new category will insert into the category list based

on the

Position selected.

Important Any changes you make to categories, add New, Edit, Move, Copy or Delete are not

actually saved until you click Save on the Edit categories page.

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HP SP1 Manual do Utilizador Página 102