HP SP1 Manual do Utilizador descarregar pdf (Página 98)

Chapter 7: Administration The Admin Report

Altiris Helpdesk Solution User Guide 98

The Admin Report

The Admin Report will help sort and manage work items based on the Report period and selected

query options. The report displays the item count for All workers in the following queries:

• Priority

• Requested

• Planned

• Open

• Late

• Overdue

• Resolved

• Held

• Closed

1 Open Admin console by entering either the complete URL http://<server name>/aexhd/admin/

Default.aspx or by entering a shortcut (URL alias) if created. <OR>

2 Enter through the main entry point Altiris eXpress Helpdesk consoles -

http://<server name>/aexhd/

3 Click Helpdesk Admin console.

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HP SP1 Manual do Utilizador Página 98