HP SP1 Manual do Utilizador descarregar pdf (Página 131)

Chapter 7: Administration Delete Work Items

Altiris Helpdesk Solution User Guide 131

7 Click Finish to delete selected work items.

Delete Work Item Simple Field Description

Page Items

Item Description

Title Type

Title of a work item.

Match all words Select the

Title match criteria from the drop-down list.

Comment Type a

Comment word selection.

Match all words Select the

Comment match criteria from the drop-down list.

Category Select option from the drop-down list.

Scope Select option from the drop-down list.

Pattern Type string

Pattern to match during the search.

Assigned Select

Assigned worker group from the drop-down list.

External ID Type an

External ID.

An External ID is appropriate for organizations managing

external customers who need to identify the external customer

with a unique ID.

Priority Select the

Priority from the drop-down list.

Status Select

Status from the drop-down list.

Type Select

Type from the drop-down list.

Find Click to begin search for

work item.

Reset Click to clear the form.

Cancel Click to abort function.

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HP SP1 Manual do Utilizador Página 131