Hp Insight Online Software Manual do Utilizador

HP Insight OnlineUser's GuideDocument Release Date: June 2014Software Release Date: June 2014

1. Select groups from Select device groups and click Next. The list shows only device groups thatcontain direct connect devices that you have administ

Chapter 3: Manage your devicesWhen you first sign in, the Dashboard is the initial display. Click Devices on the left or select Devicesfrom the main m

l Individual devices registered using the direct connect method, whose registration must be completed.l Individual devices in your default device grou

Icon or text MeaningGreen squareDevices in the device group with normal service event status.Orange exclamation pointOne or more of the devices in the

Figure 3.4 Solution as container2. Click on the Solution Details button to view solution details, similar to a device group details screen:Figure 3.5

Solution as deviceIn the All devices view, a solution looks like a device. The solution is associated with a particular device,which you specify in In

DevicesA device may be in different states:l Incompletely registered (direct connect only)l Remote health status displayed (direct connect only)l Crit

Icon or text MeaningDevice name Typically a name you entered, when registering the device.Otherwise obtained automatically from the Windows“ComputerNa

groups, your child device groups are indented. Child device groups are indented shows a child groupcreated by you, because it is indented under your d

child groups, you will not be able to see child groups under that device group, even if you are anadministrator. This can cause side effects such as i

Legal NoticesWarrantyThe only warranties for HP products and services are set forth in the express warranty statementsaccompanying such products and s

Figure 3.13 Remote support and manually added devicesDevices with expired contracts or warrantiesDevices whose contract or warranty has expired are st

See the HP Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8 Servers andBladeSystem c-Class Enclosures (http://www.hp.com/go/ins

All devices are in your default device group to begin with. Devices must be in at least one device group,and can be in more than one device group. For

l Change the group name and description.l Add or remove devices in the group.l View contracts and warranties linked to your HP Passport account that a

Feature service roles are permissions granted to users of a user group. When you create a device group,you associate one or more user groups to it, an

Figure 3.19 Assign feature service roles to a user groupFeature service roles are associated with a user group only in the context of a specific devic

Chapter 4: Reports and messagesReportsThe reporting feature lets you easily generate reports, save them for reuse, and view a log of prior results,all

l An individual device group page (in the Actions drop-down menu at the far right).l An individual device page (in the Actions drop-down menu at the f

Chapter 5: Service CreditsOverviewThe Service Credits feature provides access to:l Service Credits purchased on HP support agreements.l The HP service

Figure 5.2 Service Credits homeFigure 5.3 Service Credits Actions drop-down menuThe items in the Actions drop-down menu are described beginning in My

ContentsContents 3Chapter 1: Overview 5Chapter 2: Sign in and complete device registration 6Complete direct connect device registration 7Edit service

l Administrators will see a shopping cart in the upper right of the Service Credits pages, and can useShop HP services to purchase more services by ad

another user. Support agreements that expired within the past two years are included.Click on a service activity name in the list to go to the service

Figure 5.5 Shop HP servicesYou can choose a variety of HP services from the list. Filter the list using the category and subcategorydrop-down menus, a

Chapter 6: HP Authorized Channel PartnersOverviewIf you have enabled an HP Authorized Channel Partner to view your remote support devices, that partne

l At Step 3 of the Complete device registration sequence. For one or more devices. See Customerprovides partner location ID and optimizes IT environme

The Partner Portal button in the My Customers tab links to partner information about Insight Online andInsight RS.Customers do not see the My Customer

Click on a customer object to see the customer's devices. As a partner you can only see those devicesthat have been associated by the customer wi

Figure 6.3 Add a favorite customerA star is then added to the customer object. Selecting at least one favorite customer activates the"Favorites o

information, customers must opt in from Insight RS for central connect devices, or from Insight Online fordirect connect devices.From the details scre

1. From the All customers view, navigate to the Dashboard of the customer group:n Hover over the customer group and click on Group detailsOr:n Click o

Types of HP Authorized Channel Partners 33Enabling access to customer’s device information 33The My Customers view 34Service levels 37Removing custome

Chapter 6: HP Authorized Channel PartnersPage 40 of 51HP Insight Online:User's Guide

Chapter 7: Manage contracts and warrantiesContracts and warranties include support agreements, HP Care Packs, and warranties. Contracts andwarranties

Figure 7.2 Run contract and warranty updateLink contracts and warrantiesTo enable devices to be registered for remote support in Insight Online, you m

To link to a contract or warranty, you need your HPPassport ID and the following information:Contract or warrantytypeIdentifier Required additional i

Share contracts and warrantiesAfter you have linked contracts and warranties to your HP Passport ID, you can then share them withother users. You do t

In the table below for example, two user groups are created, one for share administrators and one for sharemembers. Note that Francis Lee, though a me

Display your user name and emailSimplify the management of your contracts and warranties by allowing other authenticated and entitledusers to see your

Follow the steps listed on the upload page:l Download the latest Microsoft Excel template file from the link in Step 1. The format of the templatename

l Browse to the CSV file on your local computer, then click Upload.CSV file size and requirementsThe file name must have an extension of .csv. File ma

l Pending. Files that have been received and have not completed processing. A maximum of twouploads can be pending.l System error. The file itself may

Chapter 1: OverviewHP Support Center (http://www.hp.com/go/hpsc) is home to HP Insight Online. Through Insight Online,you and, optionally, HP Authoriz

You should address these cases individually, by reactivating or by changing the ownership mode tomultiple. Once you have done so you can then resubmit

Chapter 8: Support and other resourcesContacting HPFor worldwide technical support information, see the HP support website:http://www.hp.com/supportBe

Chapter 2: Sign in and complete deviceregistrationTo use the various feature services of Insight Online you must sign in using your HP Passport ID. Yo

Figure 2.2 HP Passport Sign-inComplete direct connect device registrationOnce you have signed in, devices that have been registered using the central

can complete registration for multiple devices at one time if they share site, contact, and channelpartner information.4. Enter site and support infor

l By group. See Edit service information.l By individual device. Click on the device, and in the Configuration area of the Overview tab, click onthe E