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Glossary voice response output process
UCS 1000 R4.2 Administration 585-313-507 Issue 3 April 2000 696
voice response output process
A software process that transfers digitized speech between system hardware (for
example, Tip/Ring and SSP circuit cards) and data storage devices (for example,
hard disk, etc.)
voice response unit
A computer connected to a telephone network that can play messages to callers,
recognize caller inputs, access and update a databases, and transfer and monitor
calls.
voice system administration
The means by which you are able to administer both voice-related aspects of the
system.
VPC
voice processing co-marketer
VROP
voice response output process
VRU
voice response unit
- UCS 1000 1
- Copyright and legal notices 3
- Contents 9
- 2 UNIX Administration 22 10
- 5 Database Administration 196 13
- 7 Common Administration 297 16
- A Summary of Commands 362 16
- Glossary 627 21
- Index 699 21
- About This Book 22
- Intended Audiences 23
- How This Book Is Organized 23
- Conventions Used in This Book 25
- Other Typography 33
- WARNING: 34
- SECURITY ALERT: 34
- Related Resources 35
- How to Comment on This Book 39
- 1 Administration Overview 40
- UCS 1000 R4.2 User Interface 41
- Message Line 42
- Function Key Labels 42
- Cursor Movement Keys 43
- Menus and Windows 44
- Figure 8. Sample Window 46
- Populating Fields 48
- Function Keys 50
- Standard Function 51
- Key Labels 51
- Online Help 56
- Administration Menu Options 59
- 2 UNIX Administration 61
- Application Administration 64
- > backup_service 66
- Basic Backup 67
- > Backup History 68
- Add a Backup 73
- > Add 73
- > Schedule Backup to Tape 73
- 5 Press F3 (Save) 78
- • Shut down the machine 83
- Memory Size Disparity 84
- • Make network selections 85
- • Manage basic networking 85
- Restore from Backup Data 87
- Extended Restore Services 88
- Schedule Automatic Task 89
- Security Management 90
- 1 Press F7 (Cmd-Menu) 96
- Figure 41. Command Menu 96
- > Exit 96
- 3 Voice System Administration 97
- Application 98
- Package 98
- Administration 98
- Configuration Management 101
- Feature Licensing 103
- F8 (Actions) 105
- Figure 45. Actions Menu 105
- > Print 105
- Message Administration 106
- > Message Administration 107
- Press F3 (Save) 108
- Threshold 109
- Message ID: 109
- Threshold: 110
- Message Text: 110
- Adding Message Destinations 111
- Removing Message Destinations 113
- Adding Thresholds 115
- Removing Thresholds 117
- Modifying Message Priorities 118
- Modifying Threshold Periods 120
- CAUTION: 122
- System Control 123
- Diagnose 124
- Renumbering Voice Channels 126
- Reporting Voice System Status 128
- Stopping the Voice System 129
- Shutting Down the System 130
- Starting the Voice System 132
- Voice Equipment 133
- Equipment Options 140
- > Equipment Options 141
- Equipment State 142
- > Equipment State 145
- Groups to Channels 148
- 4 Press F3 (Save) 150
- LSPS Functions 152
- SSP Functions 157
- Voice Services 161
- Channel Services 162
- > Voice Services 162
- > Channel Services 162
- Assign Service 163
- > Assign Service 163
- 5 Press F3 (Save Assign) 165
- Display Channel Services 165
- > Display Services 165
- Channel Numbers: field 168
- 3 Press F3 (Save) 168
- > Number Services 169
- Assign Number Service 170
- FAX Administration 177
- 3 Save before exiting 179
- Overview 180
- Switch Interfaces Hardware 180
- 2 Enter your root password 181
- 3 Enter cvis_menu 181
- Press ENTER 182
- Digital Interfaces 183
- > Digital Interfaces 184
- > Display Assignments 185
- Assigning T1 A/B 190
- Robbed-bit E&M to 190
- Digital Circuit Cards 190
- > Assign Card 191
- and CRC:) 200
- E1 CAS Protocols 202
- > Change Parameters 207
- > Display Parameters 209
- > Unassign Card 211
- ISDN-PRI Layer 1 Protocol 213
- Assigning an ISDN 214
- PRI Layer 1 to 214
- Digital 214
- Circuit Cards 214
- Incoming Speech 217
- PRI Layer 2 and 220
- Layer 3 Parameters 220
- Changing ISDN-PRI 221
- Layer 1 Card 221
- Parameters 221
- Unassigning ISDN 225
- PRI Layer 1 Card 225
- T1 for 4ESS Applications 227
- Table 15. DTMF Tone Table 231
- 5 Database Administration 235
- Call Data Tables 236
- CCA Table 238
- CCASUM Table 238
- CALL Table 239
- SERVICE Table 240
- EVENTS Table 241
- CDHSUM Table 241
- EVSUM Table 242
- TRASUM Table 243
- OLDCDH View 243
- SERVICE table 244
- EVENTS table 244
- Resizing Call Data Tables 245
- 6 Write down this number 246
- 8 Enter stop_vs 246
- Verify Call Data Tables 247
- Table Searches 249
- Unique Indexes 250
- 3 Enter sqlplus sti/sti 250
- Database Interface Process 252
- Database Cursors 254
- × 4 × 1 = 96 255
- × 1 × 1 = 36 255
- × 5 × 1 = 240 255
- × 1) = 83.33 256
- × 1) = 6.94 256
- Rollback Segment 263
- 4 Select: 268
- > Database Administration 268
- > Configuration Management 268
- Database Access 270
- 2 Press F8 (Chg–Keys) 270
- 3 Press F1 (Add) 270
- Remote Server’s 276
- Network Name: 276
- TCP/IP Port 276
- Server is Not a UCS 1000 R4.2 278
- Removing a Database Access ID 284
- Monitoring the Database 286
- Database Trace Files 291
- 6 Peripheral Administration 292
- Enter cvis_menu 293
- Modem Administration 294
- Installing the Modem 295
- Configuring the Modem 295
- Administering the Modem 305
- 9 Press F3 (Save) 312
- 10 Select: 313
- > ModemMon 313
- > add to one 313
- > add 313
- > port services 313
- 17 Press F3 (Save) 315
- Printer Administration 317
- 3 Enter cvis_mainmenu 318
- F8 (Cont) 323
- 30 Press F6 (Cancel) 325
- 31 Select: 325
- > accept 325
- > operation 325
- Setting Up the Printer 330
- > quick_terminal 332
- > ports 332
- 7 Common Administration 336
- Accessing the Command Menu 337
- System Monitor 337
- 137) 338
- Calls Today 339
- Voice Service 339
- Service Status 340
- Caller Input 340
- Dialed Digits 340
- Trace Service 345
- Reports Administration 347
- Call Classification Report 349
- Figure 143. Actions Menu 353
- > Modify 353
- Call Data Detail Report 356
- Displaying the Call 357
- Data Detail Report 357
- > Call Data Detail Report 357
- Call Data Summary Report 364
- Message Log Report 372
- 2 Select: 383
- > Update 383
- 2 Press F8 (Actions) 385
- 3 Select: 385
- > Message Log Report 385
- 11 Press F3 (Save) 388
- Traffic Report 391
- Displaying the 392
- > Traffic Report 392
- Modifying the 393
- Custom Database Reports 399
- • Create a system backup 400
- A Summary of Commands 401
- Table 27. Command Synopsis 402
- A Summary of Commands add 410
- Synopsis 412
- Description 412
- See Also 412
- Examples 416
- • Administration 417
- • Applications 417
- • Operations 417
- ~ T1 card is being diagnosed 422
- A Summary of Commands bbs 426
- Error Messages 432
- Examples 434
- A Summary of Commands copy 437
- • Free space 442
- Summary of Commands dbcheck 443
- # dbcheck -w13,23 443
- Diagnostics 444
- Summary of Commands dbfree 448
- 0 — Success 448
- 1 — Processing error 448
- All tests passed 468
- Return Values 471
- Sample output: 476
- Display Format 492
- TEXT 493
- A Summary of Commands erase 503
- Variables for 506
- Advanced Users 506
- Environment 518
- Variables 518
- Administers Rules 519
- • a {on 520
- • -s {entryType[:{ID}]} 520
- • -e {entryType[:{ID}]} 520
- Rules File 520
- ~ checkPeriod 521
- ~ report 524
- ~ reduce 526
- ~ remove 526
- Examples of Rules 528
- Commands 529
- • x “ 529
- • bootCnts [period] 529
- • autoReboot {set 530
- • readRules [rule-file] 530
- • wakeup 530
- • rescanBB 530
- • verbosity {value} 531
- • activate {spec} 531
- • inhibit {spec} 531
- • print {spec} 531
- • $timingMsg 534
- • $hungProcess 534
- • $autoReboot 534
- • $fileMax 534
- • $fileCheck 534
- Default File 535
- • RUNLEVELTIMEOUT 535
- • RECHECKTIMEOUT 535
- Abbreviations 547
- A Summary of Commands lComp 548
- A Summary of Commands list 551
- Environment Variables 557
- Shared Memory Segment 561
- See also 588
- A Summary of Commands pkgrm 591
- A Summary of Commands rmdb 603
- A Summary of Commands spadc 613
- A Summary of Commands spar 614
- A Summary of Commands spsav 620
- Run Queue Length: 0 624
- Executive Time: 57 625
- A Summary of Commands tas 638
- A Summary of Commands trace 641
- • absolute message number 653
- • symbolic name 653
- • logGEN(2) or GEN.2 653
- • Restored message format 654
- • SQL field name information 654
- • Current message priority 654
- Glossary 666
- Glossary 5ESS 667
- Glossary adjunct products 668
- Glossary ALERT 669
- Glossary announcement 670
- Glossary ASI 671
- B back up 672
- Glossary batch file 673
- Glossary bundle 674
- Glossary central office 677
- Glossary cluster controller 678
- Glossary coresidency 680
- Glossary crash 681
- D danger 682
- Glossary database table 683
- Glossary DCP 684
- Glossary DMA 686
- E E&M 687
- Glossary Ear and Mouth 688
- Glossary Ethernet 690
- Glossary FCC 691
- Glossary field 692
- Glossary FTS 693
- H hard disk drive 694
- Glossary Hz 695
- Glossary IE 696
- Glossary INIT 697
- Glossary interrupt 698
- Glossary ISA 699
- Glossary keyboard mapping 700
- Glossary LIFO 701
- Glossary LOG 702
- M magnetic peripherals 703
- Glossary megabyte 705
- Glossary MTC 706
- Glossary netoos 707
- Glossary nonmasked event 708
- Glossary ORACLE 709
- Glossary PCM 710
- Glossary PMC 712
- Glossary recognition type 715
- Glossary roll back 717
- Glossary screen pop 718
- Glossary speech modeling 722
- Glossary SQL 723
- Glossary string 724
- Glossary switch hook flash 725
- Glossary table 727
- Glossary TCP/IP 728
- Glossary ThinNet 729
- Glossary transaction 730
- Glossary TSO 731
- Glossary US 732
- Glossary UVL 733
- W warning 736
- Glossary word 737
- Index D 739
- Index E 740
- Index N 742
- Index R 743
- Index S 744
- Index T 745
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