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Appendix B-1
APPENDIX B
SILO 9710 MEDIA MANAGER Troubleshooting
In this Appendix
This appendix includes the following main topics and sections:
Topic Section
Overview B.1
Troubleshooting B.2
Possible Problem Areas with TCP/IP B.3
B.1 Overview
This chapter will deal with most of the problems that may be encountered while
installing/configuring and using SILO 9710 MEDIA MANAGER. Most of the
problems will be TCP/IP, Tandem security or Tandem device setup related. By
far, the most prevalent problems are TCP/IP related and Hardware (i.e. TPTSTR).
B.2 Troubleshooting
Troubleshooting Chart Table 1
If… Then… The following action should be
taken.
When the connect button is
chosen in SMM, the Device
name field does not highlight
and an error about TCPIP
address or port # is received
being unable to connect
There is a problem
communicating with the
Tandem host
Verify the Tandem host IP# in the
Address field
Make sure the TCP/IP subsystem is
running on the Tandem host
Run Config program on the Tandem
and check to see if the port # that
was entered for the Tandem port #
field is the same as entered in the
GUI
Cannot Connect There is a problem
communicating with the server
program
Shut down the GUI. Then type
OBEY STOPALL at the TACL
prompt. Wait 15-20 seconds.
Restart the server program first and
then the GUI. Reconnect
- 9710 Silo Media Manager 2
- Installation and User’s 2
- Table of Contents 7
- Control Path 71
- Label Names in CAP 8 0 75
- CAP Address 2 0 75
- Interfacing to SMM 100
- APPENDIX A 125
- APPENDIX B 127
- Appendix B-2 128
- APPENDIX C 130
- EXAMPLE 131
- APPENDIX D 132
- CONFIG_PORT# 133
- CONFIG_HOSTPORT# 134
- VIEW_CONFIG 136
- 426891-001 148
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