HP Pavilion G6 Notebook PCMaintenance and Service GuideSUMMARYThis guide is a troubleshooting reference used for maintaining and servicing the compute
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD AMD Discrete UMA Discrete UMA Discrete UMA AMD Phenom II P860 (2.0 GHz, 1.5MB
Performing a system restoreHP Recovery Manager software allows you to repair or restore the computer to its original factorystate. HP Recovery Manager
3. Press f9 at system bootup.4. Select the optical drive or the flash drive.5. Follow the on-screen instructions.Performing a system restore 93
Changing the computer boot orderTo change the boot order for recovery discs:1. Restart the computer.2. Press esc while the computer is restarting, and
To create a screen shot:1. Display the screen you want to save.2. Copy the screen image:To copy only the active window, press alt+fn+prt sc.To copy th
Using Windows system restore pointsA system restore point allows you to save and name a snapshot of your hard drive at a specific pointin time. You ca
8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC or from
Requirements for specific countries or regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Canad
9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to removethe display hinge covers (2).5. Remove all screws (1
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD AMD Discrete UMA Discrete UMA Discrete UMA ●DDR3-1333 MHz Dual ChannelSupport√
7. Turn the display panel assembly upside down and remove all screws that secure the displaypanel frame to the display panel.8. Use a sharp-edged tool
14. Remove the backlight cables (1) from the clip (2) in the display panel.15. Turn the display panel upside down.16. Remove the backlight frame from
17. Remove the backlight from the backlight frame.18. Disconnect the display cable (1) from the LCD panel.19. Remove the screws (2) that secure the LC
IndexAAC adapter light, identifying 12AC adapter, spare part numbers27action keys, identifying 10antennaremoval 69spare part number 24audio, product d
spare part numbers 26, 47specifications 84Eelectrostatic discharge 38esc key, identifying 10Ethernet, product description 4external media cards, produ
Rrecovering from the dedicatedrecovery partition 92recovering from the recoverydiscs 92recovery discs 91recovery, system 92removal/replacementprelimin
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD AMD Discrete UMA Discrete UMA Discrete UMA Blu-ray Disc ROM with DVD±R/RWSupe
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD AMD Discrete UMA Discrete UMA Discrete UMA Hot plug/unplug with auto-detect f
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD AMD Discrete UMA Discrete UMA Discrete UMA Battery (system) √√√√√√ Hard drive
2 External component identificationTopTouchPadComponent Description(1)TouchPad light●Off: The TouchPad is on.● Amber: The TouchPad is off.(2) TouchP
LightsComponent Description(1) TouchPad light ● Off: The TouchPad is on.●Amber: The TouchPad is off.(2) Caps lock light ● White: Caps lock is on.●O
ButtonComponent Description Power button●When the computer is off, press the power button toturn on the computer.● When the computer is on, press the
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key(2) fn key Displays system information
FrontComponent Description Speakers (2) Produce soundFront 11
© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.ATI and ATI Mobility Radeon aretrademarks of Advanced Micro Devices,Inc. Bluetooth is a trade
Right sideComponent Description(1) Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs(2) Optical drive light Green: The optic
Left sideComponent Description(1)External monitor port Connects an external VGA monitor or projector(2) Vents (2) Enable airflow to cool internal co
Component Description(8) Digital Media Slot Supports the following optional digital card formats:● MultiMedia Card (MMC)●Secure Digital (SD) Memory
DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLANs)(2) Webcam
BottomComponent Description(1) Battery bay Holds the battery(2) Vents (5) Enable airflow to cool internal componentsNOTE: The computer fan starts
3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and modelnumber loc
Computer major components18 Chapter 3 Illustrated parts catalog
Item Description Spare part number(1) 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView(1366×768) display assembly:NOTE:
Item Description Spare part number ●For use in French Canada, Pink 645893-121 ●For use in the United Kingdom, Pink 645893-031 645893-031 ● For use in
Item Description Spare part number ●For use in Intel HM65 UMA computer models 639522-001 ●For use in Intel HM55 discrete, 512 M, computer models 63637
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Item Description Spare part number ●V160 (2.4 GHz, 512 KB L2, 1066 MHz, 3.2 GT/s) – SC 25 W 636634-001 ●V140 (2.3 GHz, 512 KB L2, 1066 MHz, 3.2 GT/s)
Item Description Spare part number ●1 GB PC3 10600 1333 MHz shared 621559-001(20) Hard drive connector board 644525-001(21) Hard drive Supports th
Display assembly componentsItem Description Spare part number(1) Display bezel 637188-001(2) Webcam module 637197-001(3) 39.6-cm (15.6-in) high-defini
Item Description Spare part number ●For use in Charcoal Grey computer models 641288-001 ●For use in Pewter computer models 641290-001 ● For use in Pa
Mass storage devicesItem Description Spare part number(1) Hard drive Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ●750 GB, 5400
Miscellaneous partsDescription Spare part numberAC adapters● 65-W AC adapter 609939-001●90-W AC adapter 609940-001●65-W AC adapter (EM) 609948-001● 90
Description Spare part numberTouchPad LED board 647622-001Screw kit● Phillips 2.5x3.0 screw● Phillips 2.5x5 nylon screw● Phillips 3.0x2.0 screw●Philli
Sequential part number listingSpare part number Description490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America490371-021 Power c
Spare part number Description593554-001 Battery, 6-cell, 2.55 Ah, 55 Wh593836-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter600370-001 Broadcom 4313
Spare part number Description635495-001 Phenom II N870 processor (2.3GHz, 1.5MB L2, 1333MHz, 3.6GT/s), Triple 35W635496-001 Phenom II N970 processor (
iv Safety warning notice
Spare part number Description636376-DH1 Keyboard, black (includes keyboard cable) for use in the Netherlands636376-DJ1 Keyboard, black (includes keybo
Spare part number Description639736-001 1 GB PC3 10600 1333 MHz shared [AMD ONLY??]639511-001 Display hinges639522-001 System board (includes replacem
Spare part number Description645086-001 320 GB, 5400 rpm 9.5 mm, 6.35 cm (2.5 in) SATA hard drive645089-001 320 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.5 in)
Spare part number Description645893-BG1 Keyboard for use in Switzerland, Pink645893-DH1 Keyboard for use in the Netherlands, Pink645893-DJ1 Keyboard f
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredThe following tools are needed to complete the removal and repla
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 78 screws, in 8 different sizes, that mu
Table of contents1 Product description ...
Computer feetDescription Spare part numberRubber Feet Kit 639455-001The computer feet are adhesive-backed rubber pads. The feet attach to the base enc
BatteryDescription Spare part number6 cell, 2.20 Ah, 47 Wh 593553-0016 cell, 2.55 Ah, 55 Wh 593554-001Before disassembling the computer:1. Shut down t
Service access coverDescription Spare part numberPlastics Kit (contains only the service access cover) 637192-001Before removing the service access co
Hard driveNOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. Thehard drive bracket and hard drive connector,
2. Disconnect the hard drive adapter (1). Then remove the hard drive bumpers (2), and the Mylarcover (3).Reverse this procedure to install the hard dr
Optical driveNOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.Description Spare part numberDVD±RW and
6. Remove the optical drive bracket (2).7. To replace the optical drive bezel, disconnect it from the optical drive.Reverse this procedure to reassemb
WLAN moduleDescription Spare partnumberAtheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam,Puerto Rico, the Uni
3. Remove the WLAN module (4) by pulling it away from the slot at an angle.CAUTION: To prevent an unresponsive system, replace the wireless module onl
Memory moduleDescription Spare part number4 GB PC3 10600 1333 MHz shared 621569-0012 GB PC3 10600 MHz 621566–0012 GB PC3 10600 MHz 621565–0011 GB PC3
Packaging and transporting guidelines ... 39Workstation guidelines ...
KeyboardDescription Spare part numberSee Computer major components on page 18 for complete list of availablekeyboards. Before removing the keyboard, r
2. Open the display and stand the computer on its side. Insert a small screwdriver through thekeyboard access hole in the bottom of the computer. (The
4. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, andthen disconnect the keyboard cable (2). Remove the
Top coverDescription Spare part numberFor use in Ocean Drive computer models 637196-001For use in Luminous Rose computer models 641287-001For use in S
2. Release the three zero insertion force (ZIF) connectors (1) to which the ZIF cables are attached.Then disconnect the power button cable (2), the To
5. Remove the three Phillips 5.0×2.5 screws in the battery bay, the two Phillips 5.0×2.5 screwsnear the hard drive connector, and the nine Phillips 6.
Power button boardDescription Spare part numberPower button board (includes cable) 641144-001Before removing the power button board, remove the follow
TouchPad button boardDescription Spare part numberTouchPad button board (includes bracket and cable) 641143-001Before removing the TouchPad button boa
TouchPad LED boardNOTE: The security cable lock is included with the base enclosure, spare part number 637187-001.TouchPad LED board 647622-001Before
Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 641396-001Before removing the speaker assembly, remove the following co
Updating the BIOS ... 88Dete
USB boardDescription Spare part numberUSB board (includes cable) 641145-001Before removing the USB board, remove the following components:1. Battery (
Power connector Description Spare part numberPower connector 641137-001Before removing the power connector cable, remove the following components:1. B
Display assemblyDescription Spare part number39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) BrightView display assembly:●For use i
6. Lift the display panel (4) straight up to remove it.NOTE: The security bracket is part of the right hinge.Reverse this procedure to install the dis
7. To replace any of the display assembly internal components, remove the following screw coversand screws:(1) Two Mylar screw covers on the display b
10. To replace the webcam module, lift the webcam module as far from the display enclosure as thewebcam module cable allows.11. Disconnect the webcam
13. Remove the display hinge covers (2). The display hinge covers are available using spare partnumber 641142-001.Reverse this procedure to install th
16. Remove the display panel (4) from the display enclosure. The display panel is available usingspare part number 647623-001 .Reverse this procedure
20. Lift up to remove the transceiver cable(2). The wireless antenna transceivers and cable areavailable using spare part number 637185-001.Reverse th
System boardNOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory andreplacement thermal material.Description Spare
Remove the system board:1. Disconnect the optical drive connector from the system board (1) .2. Remove the Phillips 5.0×2.0 screw (2) that secures the
When replacing the system board, be sure that the following components are removed from thedefective system board and installed on the replacement sys
RTC battery Description Spare part numberRTC battery (includes mounting adhesive) 637193-001Before removing the RTC battery, remove the following comp
Heat sink assemblyNOTE: The heat sink assembly includes replacement thermal material. The heat sink fan isavailable separately, using spare part numbe
4. Remove the heat sink assembly (3) by lifting it straight up.NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors.5.
9. Remove the heat sink assembly (4) by lifting straight up.Each time the heat sink assembly is removed, the thermal material must be thoroughly clean
The following illustration shows the locations for thermal material on systems with AMD processors.After applying fresh thermal paste to the component
ProcessorNOTE: All processor spare part kits include thermal material.Description Spare part numberIntel Core™ i7-2620M processor (2.7 GHz, SC turbo u
7. Keyboard (see Keyboard on page 52)8. Top cover (see Top cover on page 55)9. USB board (see USB board on page 62)10. Display assembly (see Display a
5 SpecificationsComputer specificationsDimensionsDepth 24.5 cm (9.6 in)Width 37.4 cm (14.7 in)Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in)Weig
1 Product descriptionCategory Description Intel® 2ndGenerationIntel® PreviousGenerationAMD AMD Discrete UMA Discrete UMA Discrete UMA HP Pavilion G
39.6-cm (15.6-in) display specificationsDimensionsHeight 21.0 cm (8.27 in)Width 35.9 cm (14.1 in)Diagonal 39.6 cm (15.6)Number of colors Up to 16.8 mi
Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* 250 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mm 70
DVD±RW and CD-RW SuperMulti Double-Layer ComboDrive specificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD
6 Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system
Navigating and selecting in Setup UtilityBecause Setup Utility is not Windows based, it does not support the TouchPad. Navigation andselection are by
Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only
7 Backup and recovery● Restore●Creating restore media●Performing a system restore●Backing up and recovering your informationYour computer includes too
RestoreIn the event of hard drive failure, to restore your system to its factory image you will need a set ofrecovery discs or a recovery flash drive
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