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ENWW Chapter 4: Problem Solving 79
4 Does the job print as expected?
continued
YES
NO
Print is garbled
or only a
portion of the
page prints.
Printing
stops in the
middle of
the job.
Print speed is
slower than
expected.
A control panel
setting is not
taking effect.
Check that you are using the proper
printer driver (page 17).
Check the interface cable
connections. Test the cable by trying
it on another computer (if possible).
Replace the printer cable with a
high-quality cable (page 9).
[Cancel Job]
might have been
pressed.
Simplify the print
job.
Add more
memory to the
printer
(page C-1).
Turn banner
pages off. (See
your network
administrator.)
Check settings in
the printer driver
or software
application.
(Printer driver
and software
commands
override control
panel settings.)
Check that the
power supplied to
the printer is
steady, and
meets printer
specifications
(page A-18).
The data file sent to the printer might
be corrupt. To test, try printing it on
another printer (if possible), or try a
different file.
Reduce the job’s complexity, print at
a lower resolution (page B-6), or
install more printer memory
(page C-1).
You might be missing a printer
message that could help you solve
the problem. From the Configuration
Menu in the printer’s control panel,
temporarily turn the Clearable
Warnings and Auto Continue
settings off (page B-13) and then
print the job again.
- 5100tn 5100dtn 1
- 11311 Chinden Boulevard 4
- Boise, Idaho 83714 4
- Contents 5
- 3 Printer Maintenance 6
- 4 Problem Solving 6
- A Specifications 6
- B Control Panel Menus 7
- D Printer Commands 7
- E Embedded Web Server 7
- Printer Basics 9
- Printer Features and Benefits 10
- Expandability 11
- Paper Handling 11
- Best Value 11
- Euro Character () 11
- Environmental Features 12
- Printer Information 13
- Printer Parts and Locations 15
- Accessories and Supplies 16
- Ordering Information 17
- Chapter 1: Printer Basics 11 19
- Control Panel Layout 20
- Control Panel Keys 21
- (Optional) 23
- Printer Software 24
- Printer Drivers 25
- • OS/2 PS printer driver* 26
- Software for Windows 27
- Printer Driver Help 28
- HP LaserJet Utility 29
- Software for Linux 30
- Printing Tasks 31
- Selecting the Output Bin 32
- • transparencies 33
- Figure 7 Rear Output Bin 34
- Adjust the Paper Stop 35
- Loading Tray 1 36
- Loading Tray 2 37
- Duplexer) 41
- Chapter 2: Printing Tasks 35 43
- All other trays 44
- Printing Special Paper 46
- Paper Orientation 47
- Printing Envelopes 48
- Loading Envelopes in Tray 1 49
- Printing Labels 50
- Printing Transparencies 51
- Printing Rotated Paper 52
- Printing Full-Bleed Images 54
- Setting Custom Paper Sizes 58
- Printing Vellum 60
- Advanced Printing Tasks 61
- Customizing Tray 1 Operation 63
- Job Retention 67
- Proofing and Holding a Job 69
- Printing a Private Job 71
- Deleting a Private Job 72
- Storing a Print Job 73
- Deleting a Stored Job 74
- Printer Maintenance 75
- • fuser assembly 76
- • transfer roller 76
- • feed rollers 76
- • necessary instructions 76
- Managing the Print Cartridge 77
- Redistributing the Toner 79
- Cleaning the Printer 80
- Problem Solving 83
- Clearing Paper Jams 84
- Solving Repeated Paper Jams 90
- Troubleshooting Steps 101
- (Follow the steps in the 101
- SMALL PAPER 101
- SPEED=SLOW 101
- Determining Printer Problems 102
- CONFIGURATION 103
- READY or 103
- PRINTING 103
- READY is 104
- TRAY 1=FIRST is set in Paper 106
- TRAY 1 MODE setting 107
- Macintosh Users 108
- Selecting an Alternate PPD 110
- Linux Problem Solving 111
- • Menu Map 112
- • Configuration Page 112
- • PCL or PS Font List 112
- Configuration Page 113
- PCL or PS Font List 115
- Specifications 117
- Paper Specifications 118
- Polyester media 119
- A-4 Specifications ENWW 120
- Specifications A-5 121
- A-6 Specifications ENWW 122
- Supported Types of Paper 123
- Guidelines for Using Paper 124
- ENWW Specifications A-9 125
- Transparencies 126
- Envelopes 127
- Acceptable 128
- Unacceptable 128
- Card Stock and Heavy Paper 129
- Card Stock Construction 130
- Card Stock Guidelines 130
- Printer Specifications 131
- 24.4 in (62.0 cm) 132
- 29.7 in (75.5 cm) 133
- Environmental Specifications 134
- General Specifications 135
- 20 Chapter : ENWW 136
- Control Panel Menus 137
- Private/Stored Jobs Menu 138
- Information Menu 139
- Paper Handling Menu 140
- ENWW Control Panel Menus B-5 141
- Print Quality Menu 142
- ENWW Control Panel Menus B-7 143
- Printing Menu 144
- ENWW Control Panel Menus B-9 145
- Configuration Menu 147
- ENWW Control Panel Menus B-13 149
- ENWW Control Panel Menus B-15 151
- I/O Menu 152
- ENWW Control Panel Menus B-17 153
- EIO Menu (5100tn/5100dtn) 154
- ENWW Chapter : 19 155
- Resets Menu 156
- Printer Memory and Expansion 157
- Installing a DIMM 158
- Checking Memory Installation 161
- Adjusting Memory Settings 162
- I/O Buffering 163
- Printer Commands 165
- Combining Escape Sequences 167
- Selecting PCL Fonts 168
- Common PCL Printer Commands 169
- ENWW Printer Commands D-7 171
- D-8 Printer Commands ENWW 172
- Embedded Web Server 173
- Home Pages 174
- Device Pages 175
- • Network settings page 176
- • Support settings page 176
- • Admin password page 176
- • Access control page 176
- • Diagnostic pages 176
- Glossary 177
- Chapter : 1 179
- 2 Chapter : EN 180
- Chapter : 3 181
- 4 Chapter : EN 182
- Chapter : 5 183
- 6 Chapter : EN 184
- Chapter : 7 185
- 8 Chapter : EN 186
- Chapter : 9 187
- Hewlett-Packard Company 189
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