
Chapter
Chassis Code to Customer Replaceable Unit (CRU) Decode
2
1. Read the Chassis Log entry.
2. Match the SOURCE, SOURCE DETAIL, SOURCE ID, and PROBLEM DETAIL values found in the
Chassis Log entry with the appropriate values in the table.
3. Read the table from left to right.
Table 7-1
Chassis Log Field Values and Descriptions from Log Entry
Source Source Detail
Source
ID
Proble
m
Detail
CRU Action to Take
1 - Processor Not Applicable
(N/A)
N/A N/A Processor Not a CRU, Contact
HP support.
2 - Processor
Cache
Not Applicable
(N/A)
N/A N/A Processor Not a CRU, Contact
HP support.
3 - PDH Not Applicable
(N/A)
N/A N/A System
Board
Not a CRU, Contact
HP support.
4 - Power 1 - AC Mains N/A 9 -
Power
Off
AC Power Check that the AC is
being supplied to
power supply.
4 - Power 3 - Low Voltage
DC Power
Converter
N/A N/A CPU
Support
Module
Replace the
Processor Support
Module (DC - DC
Conveter)
4 - Power 4 - High Voltage
DC Power
Power
Supply #
N/A Power
Supply
Not a CRU, Contact
HP support.
6 - Platform 3 - Cabinet Fan N/A N/A Fan Replace the Fan
assembly.
6 - Platform 6 - Service
Processor
N/A N/A GSP PCA The Service
Processor is on the
GSP I/O board.
Replace the GSP
6 - Platform 7 - Power
Monitor
N/A N/A System
Board
Not a CRU, Contact
HP support.
7 - Memory 1 - Controller N/A N/A System
Board
Not a CRU, Contact
HP support.
7 - Memory 4 - SIMM or
DIMM
N/A N/A Memory
DIMM
Isolate to failing
DIMM using BCH
(IN, ME) and ODE
memory diagnostic.
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