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Contacting Support
Online Support for Troubleshooting
Chapter 12232
Online Support for Troubleshooting
HP’s support web site provides extensive support materials that can help
you troubleshoot problems on your Workstation, including:
• Technical notes and white papers
• Documentation for your Workstation (described on the following
page)
• BIOS updates (including the upgrade utility and instructions)
• The latest drivers and software utilities including e-diagtools,
updates for the utility partition, and HP TopTools
HP’s support web site is www.hp.com/workstations/support.
- Technical Reference Manual 1
- HP x4000 Workstation 1
- Contents 10
- 1 System Overview 11
- Overview 12
- System Overview 19
- Chapter 1 19 19
- Chapter 120 20
- Figure 1-3 Rear View 20
- HP x4000 Control Panel 21
- Internal Features 23
- Documentation 24
- 2 System Board 25
- System Board Component Layout 27
- Architectural Diagram 28
- System Chipset 30
- LAN Chip (Intel 82550) 31
- Expansion Card Slots 35
- Chapter 3 37 37
- System Memory and Processors 42
- Chapter 342 42
- 4 System BIOS and Resources 43
- System BIOS 45
- Clearing the CMOS 46
- 3 to OFF 47
- HP Setup Program 49
- Main Menu 51
- Advanced Menu 52
- Enabled if 53
- Auto lets the BIOS or a 54
- Enabled lets you set each 54
- Security Menu 55
- IPMI Menu 56
- Power Menu 57
- Boot Menu 57
- BIOS Beep Codes 59
- System Resources 60
- IRQ Routing 61
- Interrupt Controllers 63
- System Memory Map 65
- DMA Channel Controllers 67
- System BIOS and Resources 68
- Chapter 468 68
- 5 Hardware Management 69
- (Monitoring and Reporting) 69
- General Firmware Information 71
- Hardware Monitoring 72
- Fan Control 75
- Sense Power State 75
- Chassis Intrusion 76
- Pre-boot Device Test 76
- PCI/AGP Power 76
- Reporting 77
- Diag LEDs 78
- Firmware Failure Handling 78
- BIOS is Running OK 78
- IPMI Platform Event Trap 78
- Security 79
- Chapter 580 80
- 6 Power Specifications 81
- Power Delivery 82
- Power Supply Specifications 87
- Resetting the Power Supply 88
- Power Consumption and Cooling 88
- Power Saving and Ergonometry 89
- Power Options 90
- Power Specifications 91
- Chapter 6 91 91
- Chapter 692 92
- 7 Connector Pin-Outs 93
- Expansion Slots 94
- System Board Connectors 105
- Floppy Disk Drive Connector 106
- IDE/ATA 100 Connectors 107
- SCSI Connectors 109
- Parallel Port Connector 111
- Serial Port Connectors 112
- Keyboard and Mouse Connector 113
- Front Panel Connector 114
- ATX Power Connector 115
- LAN Connector 116
- Audio Connector 116
- CD Audio In Connector 117
- Microphone Connector 117
- System Speaker Connector 118
- Processor Fan Connectors 118
- Chassis Fan Connectors 118
- Chassis Intrusion Connector 119
- Connector Pin-Outs 120
- Chapter 7120 120
- 8 Mechanical Specifications 121
- System Fans and Air Flow 122
- Physical Specifications 123
- Environmental Specifications 124
- 9 Hardware Components 125
- Graphics Cards 127
- Actual graphics 131
- Fire GL2 and Fire GL4 133
- Mass Storage Devices 136
- Hardware Components 138
- Chapter 9138 138
- Optical Drives 140
- Chapter 9 143 143
- Description 143
- Rear Panel Connectors 144
- Chapter 10 143 145
- Cover and Front Bezel 147
- Chapter 10146 148
- Removing the Front Bezel 149
- Hard Disk Drive Cage 151
- Chassis Beam Assembly 154
- Retaining clip 155
- Graphics Card 156
- Memory Expander Card (MEC) 157
- Installing the MEC 158
- System Memory 159
- Chapter 10158 160
- Installing Memory 161
- Installing a Graphics Card 165
- Chassis Beam 168
- Assembly 168
- Retainer Beam 168
- SCSI Hard Drive 169
- CD-ROM, CD-RW or DVD 173
- Determining IDE Connections 174
- Easy CD Creator 176
- Direct CD 176
- Yes to restart your 176
- Processor 177
- Installing a Processor 179
- Floppy Disk Drive 182
- Power Supply 184
- System Board 186
- Align the hooks with the 188
- System Board Switches 191
- System Fan 192
- Installing the System Fan 193
- Fan and Speaker Assembly 194
- Remove this 195
- Press these 195
- Hard Disk Drive Fan 197
- Replacing the System Battery 199
- System Board Diagram 201
- Chapter 10200 202
- 11 Troubleshooting 203
- Solving Hardware Problems 205
- Keyboard Doesn’t Work 206
- Monitor Doesn’t Work 206
- Mouse Doesn’t Work 207
- Audio Doesn’t Work 207
- Power LED is Flashing 207
- Hard Disk Drive Problems 208
- CD-RW Won’t Allow Recording 209
- You Forgot Your Password 210
- ESC when prompted to see the 211
- Understanding the Diag LEDs 212
- OFF. Restart the 217
- Setting Passwords 224
- Removing Passwords 224
- Recovery CD-ROM 226
- Windows NT 227
- Windows 2000 229
- 12 Contacting Support 231
- Documentation Set Overview 233
- Services 234
- System icon. The 236
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