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●
Test printhead separately: You are recommended to test the printheads individually to find the
failing printhead. Remove all the printheads and insert them alone one by one, closing the latch
and the carriage lid after every insertion. The front-panel display indicates the failing one
showing the reseat or replace message.
●
Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean
the electrical connections, see
The front-panel display recommends reseating or replacing a
printhead on page 160. If that fails, replace the printhead with a new printhead, see Remove a
printhead on page 110 and Insert a printhead on page 112.
● Replace: The printhead is failing. Replace the printhead with a working printhead of the correct
type for your printer, see
Remove a printhead on page 110 and Insert a printhead on page 112.
●
Replacement incomplete: A printhead replacement process has not completed successfully,
re-launch the replacement process and let it finish completely (it is not needed to change the
printheads).
●
Remove: The printhead is not a suitable type for use in printing.
166 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW
Ink system issues
- Using your printer 1
- Table of contents 3
- 1Introduction 11
- Safety precautions 12
- HP Start-up Kit 12
- Using this guide 12
- Introduction 13
- Front view 15
- Rear view 15
- The front panel 16
- Printer software 17
- 2 Installing the software 19
- Software installation 20
- Connect to a network (Mac OS) 22
- TCP/IP connection 24
- Sharing the printer 26
- 3 Personalizing the printer 28
- Turn the printer on and off 29
- Access the HP Utility 30
- Personal settings 31
- Set the date and time 32
- Change the sleep mode setting 32
- Turn the buzzer on and off 32
- Configure network settings 33
- 4 Paper handling 34
- Load a roll onto the spindle 35
- Paper handling 36
- Load a roll into the printer 37
- Easy loading procedure 38
- Paper menu procedure 40
- Unload a roll 41
- Load a single sheet 42
- Unload a single sheet 45
- Paper presets 46
- Move the paper 50
- Skew check 50
- Maintain the paper 51
- Change the drying time 51
- Feed and cut the paper 52
- 5Printing 53
- Create a print job 54
- Select print quality 55
- Select paper size 56
- Select margins options 57
- Print with shortcuts 58
- Print on loaded paper 59
- Rescale a print 59
- Preview a print 60
- Print a draft 61
- High-quality printing 62
- Print 16-bit color images 63
- Print in gray shades 63
- Print with no margins 64
- Rotate an image 64
- Printing 65
- Print with crop lines 66
- Print on sheet paper 66
- Use paper economically 66
- Nest jobs to save roll paper 67
- Use ink economically 68
- 6 Color management 69
- What is color? 70
- Color and your printer 74
- Color calibration 76
- Color profiling 77
- Create your own profile 78
- Color management options 79
- Set the rendering intent 81
- Printer emulation 81
- Color adjustment options 83
- Printing in grayscale 84
- Color management scenarios 85
- Color management 100
- 7 Job queue management 107
- Job preview 108
- Turn off the job queue 109
- Identify a job in the queue 109
- Job status messages 110
- Prioritize a job in the queue 110
- Delete a job from the queue 110
- Remove a hold 111
- Printer usage 112
- Ink and printheads 115
- About the ink cartridges 116
- Check ink cartridge status 116
- Remove an ink cartridge 116
- Insert an ink cartridge 118
- About the printheads 119
- Check printhead status 119
- Remove a printhead 120
- Insert a printhead 122
- 10 Maintaining the printer 125
- Check printer status 126
- Replace the cutter 126
- Printer maintenance 127
- Maintain the ink cartridges 130
- Move or store the printer 130
- Update the firmware 131
- Update the software 132
- Change the battery 132
- Printer maintenance kits 132
- 11 Accessories 133
- Order ink supplies 134
- Order paper 135
- Accessories 136
- Order accessories 140
- Paper issues 142
- Unsuccessful roll load 143
- Unsuccessful sheet load 144
- Paper loading error messages 144
- The paper has jammed 146
- The cutter does not cut well 149
- Recalibrate the paper advance 149
- Return to default calibration 150
- Print-quality issues 151
- General advice 152
- The paper is not flat 154
- Ink marks on the paper 155
- Bronzing 158
- White spots on the print 159
- Colors are inaccurate 159
- The image is clipped 160
- Lines are discontinuous 163
- Lines are blurred 164
- The Image Diagnostics Print 165
- Corrective action 166
- If you still have a problem 167
- Ink system issues 168
- Ink cartridge status messages 169
- Cannot insert a printhead 169
- Clean the printheads 170
- Align the printheads 174
- Printhead status messages 175
- General printer issues 177
- The printer does not print 178
- The printer seems slow 178
- Cannot access the HP Utility 179
- Automatic file system check 180
- QuarkXPress 181
- Printer alerts 181
- 16 Front-panel error messages 183
- Front-panel errors 184
- 17 HP Customer Care 185
- HP Proactive Support 187
- Contact HP Support 187
- Telephone number 188
- 18 Printer specifications 189
- Functional specifications 190
- Physical specifications 191
- Memory specifications 191
- Power specifications 191
- Ecological specifications 191
- Environmental specifications 192
- Acoustic specifications 192
- Glossary 193
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