HP C6100 Manual do Utilizador descarregar pdf (Página 93)

Note The HP All-in-One cannot recognize some ring patterns, such as those with

alternating short and long ringing patterns. If you are having problems with a ring

pattern of this type, ask your phone company to assign a non-alternating ring pattern.

If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on

the HP All-in-One is set to All Rings.

Cause The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive

ring service).

Solution If you are not using a distinctive ring service, make sure that the Distinctive

Ring setting on the HP All-in-One is set to All Rings.

Cause The fax signal level might not be strong enough, which can cause fax reception

problems.

Solution If the HP All-in-One shares the same phone line with other types of phone

equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch

box, the fax signal level might be reduced. The signal level can also be reduced if you use a

splitter or connect extra cables to extend the length of your phone. A reduced fax signal can

cause problems during fax reception.

● If you are using a splitter or extension cables, try removing them and connecting the HP

All-in-One directly to the telephone wall jack.

● To find out if other equipment is causing a problem, disconnect everything except the

HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes

successfully without the other equipment, one or more pieces of the other equipment is

causing problems; try adding them back one at a time and receiving a fax each time, until

you identify which equipment is causing the problem.

Cause The memory of the HP All-in-One is full.

Solution If Backup Fax Reception is enabled and there is an error condition on the HP All-

in-One, the memory might become full of faxes that have not yet been printed and the HP All-

in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-

One from printing faxes, review the display for information on the error condition. Also, check

for the following problems:

● The HP All-in-One is not set up properly for faxing.

● There is no paper loaded in the input tray.

● There is a paper jam.

● The ink cartridge door is open. Close the ink cartridge door, as shown below:

● The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that

are blocking the print head assembly (including any packing materials), and then turn the

HP All-in-One on again.

Resolve any problems found. If there are any unprinted faxes stored in memory, the HP All-

in-One will begin printing all stored faxes in memory.

Chapter 5

90 HP Photosmart C6100 All-in-One series

Troubleshooting and support

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HP C6100 Manual do Utilizador Página 93