HP SuperStack 3 Load Balancer Appliance Manual do Utilizador descarregar pdf (Página 86)

86 APPENDIX C: TECHNICAL SUPPORT

3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the

3Com public FTP site. This service is available 24 hours a day, 7 days a week.

To connect to the 3Com FTP site, enter the following information into

your FTP client:

■ Hostname: ftp.3com.com

■ Username: anonymous

■ Password: <your Internet e-mail address>

You do not need a user name and password with Web browser software

such as Netscape Navigator and Internet Explorer.

Support from Your

Network Supplier

If you require additional assistance, contact your network supplier. Many

suppliers are authorized 3Com service partners who are qualified to

provide a variety of services, including network planning, installation,

hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the

following information ready:

■ Product model name, part number, and serial number

■ A list of system hardware and software, including revision levels

■ Diagnostic error messages

■ Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following

section on how to contact 3Com.

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HP SuperStack 3 Load Balancer Appliance Manual do Utilizador Página 86