HP ePrint Enterprise Guia de Resolução de Problemas

HP ePrint EnterpriseTroubleshooting GuideRelease 4.0

e. Click Advanced on Internet Protocol Version 4 (TCP/IPv4) properties window.f. On the WINS tab, select the option Enable NetBIOS over TCP/IP.2.2 Pri

2.2.2.1 Bidirectional communicationEnsure that bidirectional communication support is enabled for the HP Cloudprint printer:Figure 2-4 HP Cloudprint

Figure 2-5 Internet Information Services (IIS) ManagerConfirm that settings have been successfully applied to /cloudprintadmin/printerdirectory:Figur

2.2.3 Microsoft Office files are not printingVerify your Microsoft Office applications were properly activated. Try to open each application at least

c. In Access Permissions, click Edit Defaults, add Network Service, and Allow local accesspermission. Do the same for <Machine_name>\Users.d. In

c. Select Microsoft Office applications of interest (Microsoft Excel Application, Microsoft OfficePowerPoint Slide, and Microsoft Office Word 97 – 200

e. Select The interactive user as user account for running the application.Figure 2-10 Multi Select Propertiesf. Click OK.5. Create temporary storage

http://technet.microsoft.com/en-us/library/bb310786(v=exchg.141).aspxInformation about controlling TNEF for Exchange Server 2013 can be found here:htt

2. In the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system,change the DWORD EnableLUA from 1 to 0.Figure 2-12 Registry Ed

To verify this condition, simply enter the administration console and look for the user that experiencing theproblem. Check whether or not the “NT Use

© Copyright 2010, 2011-2015 Hewlett-Packard Development Company, L.P.Microsoft, Windows, Windows Server 2003,Windows Server 2003 R2, Windows Server200

2. On the Ports tab, select the configured HPAC SPP port and click Configure Port.3. Select Use job data logon and click Configure.Figure 2-13 Config

4. ForJob data string, enter ePrintUsername. For Max search length, enter 4000.Click OK.Figure 2-14 Job data properties2.2.5.2 Secure Pull Print usin

3. Under User authentication select Use job data logon and then click Configure.Figure 2-16 Use job data logon4. In the Job data string field, enter

2.2.7 Print-ready documents print continuouslyThis scenario may occur if a print job is submitted to a printer that does not support print-ready funct

1. Click View and Manage Printers screen to redirect to the printer editing form.2. Select the printer and click Edit.3. Uncheck the option Override p

Figure 2-18 Permissions for inetpub2.3.2 File permission problemsOther product installations or user actions may change permissions, denying access t

Figure 2-20 Event PropertiesIt is important to set and keep the default permissions. Minimum permissions include Full Control for theAdministrators G

To verify queue permissions, complete the following steps:1. Go to Start, Administrative Tools, Computer Management.2. On the left menu (tree), expand

5. Right-click the queue you want to verify, and select Properties.Figure 2-23 Local content PropertiesOnly the owner of the queue can adjust queue p

8. On Advanced Security Settings window, select Owner.Figure 2-24 Advanced Security Settings9. Click a name on the list (preferably one that reflects

Table of contents1 Overview ...

IMPORTANT: Never adjust permissions or change ownership of an MSMQ queue while HP ePrint Enterpriseis running. Always shut down the services before pe

2.4.1.2 SVC mapping is missing (Windows Server 2008 or Windows Server 2012)The HP ePrint Enterprise installer tries to add the *.svc mapping into the

Figure 2-29 Request RestrictionsIf this doesn’t help, re-map from the parent by setting the Entry Type to Inherited from Local. Right-clickthe manage

1. Check whether you can access http://<installation host>/gd/ on the iOS or Android device.2. If yes, run any one of the available Web debuggin

4. On the right, scroll down to Role Services. The Static Content is not installed by default.5. Click Add Role Services, and select Static Content. C

2.5.3 SMTP service crashingThe HP ePrint Enterprise SMTP sink component receives email messages that will be printed. It runs as aplug-in to the SMTP

Figure 2-32 Remote Network settingsNext you will need to create the connector and open the Properties.Make your new scoped connector an externally Se

This means you have complete confidence that the previously designated IP addresses are trusted by yourorganization.Figure 2-34 Externally SecuredWAR

4. Click OK.2.5.7 ePrint Enterprise fails to import printers exported in FIS formatWhen you try to import printers from an FIS sheet, it fails to impo

NOTE: Microsoft 2007 Office System Driver: Data Connectivity Components should also be installed on theServer if you are using any version of Microsof

2.4.2 Configuring log for SVC calls ... 272.5 Other p

2.6.2 Persisting Print ready dataLogging of print ready data can be enabled or disabled by creating a key named SavePrintReadyData(REG_SZ, string) wit

3 HP ePrint Enterprise Data Administrator3.1 Error while importing dataThe Importer/Exporter tool relies on Microsoft Script Control (MSSCRIPT.OCX) fo

4 HP ePrint Enterprise mobile apps4.1 HP ePrint Enterprise app for BlackBerry OS 7.1 and lower4.1.1 Error while downloading app from ePrint Enterprise

4.3 HP ePrint Enterprise for Good4.3.1 Red screen problemsDepending on your Good server configuration, you may notice a red screen immediately followi

2. Open the settings on your device.3. Go to Settings > Security, and add a lock screen pin to your device.38 Chapter 4 HP ePrint Enterprise mobi

List of figuresFigure 2-1 Browse for User Account ...

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1OverviewThis guide provides information about possible solutions to problems that may occur when using HP ePrintEnterprise server solution and HP ePr

2 HP ePrint Enterprise Server2.1 Installation problems2.1.1 Installation error while running SQL scriptFor a local SQL installation, make sure the pro

1. Verify the server is added to the domain/workgroup.2. Start the following Windows services:a. Computer browserb. Function Discovery Resource Public