HP ePrint Enterprise Guia de Resolução de Problemas descarregar pdf (Página 10)

e. Click Advanced on Internet Protocol Version 4 (TCP/IPv4) properties window

f. On the WINS tab, select the option Enable NetBIOS over TCP/IP.

2.2 Printing problems

2.2.1 HP CloudPrint Windows driver was not installed

Verify that your Windows spooler service is enabled and running. When working properly, uninstall and re-

install HP ePrint Enterprise again. It is mandatory to accept the unsigned driver popup during the installation

process; otherwise, the printer driver will not be present in the Windows “Printers” folder.

2.2.2 Unable to print

Verify you can print from the submission test page on the administration console. If this works, check that

there is no error in your device message list while forwarding the email to be printed to the HP ePrint

Enterprise email account. If there is an error:

●

Check the SMTP domains under the IIS administration page on the HP ePrint Enterprise machine, and

verify that the email hostname you set on the policy is listed. If not, it can be added to the domains list

as an alias. Add as many aliases as needed.

●

Check your company email server settings (i.e. Microsoft Exchange), and allow email forwarding to your

HP ePrint Enterprise email account (eprint@eprint_hostname). This is not usually needed, as it is

forwarding the email to a hostname on the Intranet.

If you cannot print from the submission test page, and this is not an HP device, you may have to manually set

the printer personality to PCL5, PCL3, and PS, depending on what your printer supports. If this is an HP

device, check your connection to the printer’s IP on TCP port 9100 from the HP ePrint Enterprise machine. Use

the telnet to the printer’s IP to port 9100, and check for connection. The only way HP ePrint Enterprise can

submit the job to network printers is through this port.

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HP ePrint Enterprise Guia de Resolução de Problemas Página 10