HP ePrint Enterprise Guia de Resolução de Problemas descarregar pdf (Página 13)

2.2.3 Microsoft Office files are not printing

Verify your Microsoft Office applications were properly activated. Try to open each application at least once

and see if any popup appears. If it does, mark the checkbox so it will no longer appear.

Also, make sure that the user running the Office applications for the first time is the same user specified as

Administrator in the installation wizard.

Verify that Microsoft Office PIA (Primary Interop Assemblies) is installed correctly in Windows Add/Remove

programs.

Another common cause of problems is not having a complete installation of Office, or with some automation

components missing. For this reason, we recommend a full installation, even if there is some overhead.

The above problems may also occur if DCOM components identity of MS Office is not set to Interactive User in

64 bit systems.

To set Microsoft Office DCOM objects identity to Interactive User, complete the following steps:

1. Add Component Services snap-in in Microsoft Management Console.

a. In command prompt; enter mmc –32

b. Navigate to File > Add/Remove Snap-ins, select Component Services from ‘Available snap-ins

list’ and click Add to ‘Selected snap-ins’ list.

Figure 2-7 Add/Remove Snap-ins

2. Set up DCOM Configuration

a. Run DCOMCNFG, right-click My Computer, and select Properties.

b. Choose COM Securities tab.

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