HP xw2x220c Guia do Utilizador descarregar pdf (Página 98)

Question Answer

How do I change the HP SAM datagram communication port

to another value beside the default 47777?

Modify the connection.config file located on the HP SAM

web server in the HP SAM installation directory (usually c:

\Program Files\Hewlett-Packard\HP SAM). Use Notepad to

edit the file. Add this line in the appSettings section:

Where port number is the new HP SAM datagram

communication port you want to use.

You must stop and restart the HP Session Allocation

Management Service on the HP SAM web server. You must

also update the HP SAM registration service hpevent.cfg file

on all computing resources to use the same HP SAM

datagram communication port, then restart the HP SAM

registration service on all computing resources. Also update

the appropriate firewall rules on the HP SAM web server and

the computing resources.

Can I use double-byte numbers in the user name? No. HP SAM only supports single-byte numbers.

I get warning messages when I am operating in a double-byte

character set (DBCS) Asian language on the HP SAM

administrative console and I input numeric values in System

Settings tab.

HP SAM administrative console accepts only single-byte

numbers as a value.

Why I do see line graphs in Resource Capacity Consumption

Report in the HP SAM administrative console in some

instances and not in other instances?

Make sure the browser language you are viewing the report is

the same as the HP SAM web server operating system

language. For example, if you are viewing the HP SAM

administrative console in Japanese, the HP SAM web server

operating system language must be Japanese.

The Internet Explorer AutoComplete window covers up the HP

SAM Add New Users search window. How can I see my

search results?

Disable the Internet Explorer AutoComplete feature for form

fields:

1. In Internet Explorer, click Tools on the menu bar.

2. On the Content tab, click AutoComplete.

3. Clear the Forms check box.

I've added a user as an HP SAM administrator, but she

cannot log onto the HP SAM administrative console.

Be sure that AD Group Policy is set to enable Allow Logon

Locally. This situation applies to users that are not members of

the local server administrator group, but are members of the

HP SAM Administrator Group.

Computer Configuration\Local Policies\Users Rights

Assignment\Allow logon locally.

I see a generic error message of the HP SAM administrative

console—how can I get more detailed information about the

error?

For security reasons, details of some types of errors cannot be

viewed remotely. If you reproduce the error on the HP SAM

server itself, you can see the details and a stack trace, which

can give you clues to the root cause of the failure. This

information may also be critical in helping support personal

diagnose the problem.

90 Appendix B Frequently Asked Questions

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