HP xw2x220c Guia do Utilizador descarregar pdf (Página 99)

Question Answer

Users are getting the message All resources are currently

in use. Please try again later but there appear to be free

resources according to the HP SAM administrative console.

What are the potential causes for this?

First, refresh the Resources list in the HP SAM administrative

console and check to see if any resources are available in the

role (or dedicated resource) the user is attempting to access. If

no resources are shown as Available, try performing a

Synchronize operation on all of the resources to ensure that

their status is current. If there are still no resources shown as

Available, the message is accurate and more resources can

be added to the pool or the HP SAM session timers can be

used to free up idle resources.

If there are resources shown as Available and users are still

getting this message, consider the other potential causes

below:

●

Some resources are marked as disabled in HP SAM.

●

Some resources are assigned to a user as a dedicated

resource. Check the Manage Users page to see if these

resources show up as dedicated to any users.

NOTE: If a resource is in a role and is also dedicated

to a user, it will never be allocated to user who requests

a resource using that role. In other words, it really is

dedicated to that one user only.

●

Some resources may be temporarily reserved. When HP

SAM allocates a resource to a user, it reserves the

resource for that user for a certain amount of time (3

minutes, by default) to allow that user time to log on.

During this time, the resource shows as Available in HP

SAM with no user logged in, but cannot be allocated to

any other user.

NOTE: This scenario may occur more frequently if this

time period is increased. This is set under System Settings

| General via the User Sign-In Time Out option.

●

Verify that the HP Session Allocation Management

Service is running on the HP SAM server. Typically, if

this service is not running, it causes resources to go

offline when users attempt to log on.

●

Verify that the HP SAM communication port (UDP

47777, by default) is not blocked by a firewall. This is

the port over which the HP SAM Registration Service and

the HP SAM Server communicate blade status. Typically,

when this port is blocked, resources go offline when

users attempt to log on.

●

Verify that the resources show the desired protocol in the

HP SAM administrative console. For example, if the HP

SAM clients are set to ONLY connect via RGS, then

resources which show as Available but do not show

the RGS protocol are not allocated to the users.

●

Verify that all users have valid UPN names in Active

Directory. Users without UPN names may be allocated to

a resource by HP SAM, but after disconnecting, they

may be sent to a different resource and not sent back to

their resource. UPN names are required for proper HP

SAM to operate properly.

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