HP P4300 Guia do Utilizador descarregar pdf (Página 16)

Web-based Management of Support Cases

To Submit, manage and view the status of Support Cases via the web, visit the Support Center. Under ‘Support

Options’, on the left side of the page, go to ‘Get help from HP’, and select ‘Submit or manage support cases’, at:

https://h20566.www2.hp.com/portal/site/hpsc/public/

 Registration on Support Center and linking a support agreement to a user ID is required. For more

information, go to:

https://h20566.www2.hp.com/portal/site/hpsc/aae/home?lang=en&cc=us&hpappid=SP4TS

 If you are a previous ITRC user, assistance with migrating your ITRC profile data to Support Center can be

found in the ‘ITRC Users’ section along the right side of the Support Center home page. P

ROBLEMS WITH

SUPPORT CENTER? Once logged in, Select the “Contact HP” link at the top-left of the page.

Bundle Serial Numbers vs. Individual Unit Serial Numbers

Many HP LeftHand/P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In

those cases, each node will have a label with its individual serial number, but will also have a separate

label with the “Bundle Serial Number”. When providing serial numbers to technical support for contract

or support entitlement purposes, you will always refer to the bundle serial number. The bundle serial

number is what the warranty and support contract are tied to.

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HP P4300 Guia do Utilizador Página 16