HP Remote Graphics Software (RGS) Manual do Utilizador descarregar pdf (Página 80)

Audio causes continuous network traic.

Cause Solution

The noise level is too high and being interpreted by RGS as an

audio signal.

Lower the volume input setting on or disable any active external

devices connected to the Line In audio jack on the sender.

There is no audio on a sender or a receiver with multiple audio devices.

Cause Solution

RGS is not using the correct audio device. Disable extra audio devices to make sure RGS uses the correct

device.

Troubleshooting Remote USB

The following information describes Remote USB troubleshooting tips:

●

Verify that Remote USB is enabled in RGS Receiver.

●

Verify that the USB device is physically connected to the receiver, powered, and turned on.

●

Verify that the USB device is detected by the receiver.

◦

Windows: Verify that the USB device is listed in Device Manager.

◦

Linux: Verify that the USB device is listed in /proc/devices/usb_remote/devices. If only

one USB device is recognized by the receiver, the

devices le will have a single le descriptor

named 192, which is the Remote USB device. Dumping this le with the command cat 192

displays data about the device. If multiple devices are connected, then each will have a le

descriptor numbered consecutively starting at 192.

●

Verify that both the sender and the receiver support Remote USB (see Remote USB on page 40).

●

Verify that the USB device is supported (see Remote USB on page 40).

●

Uninstall and reinstall RGS Receiver to make sure that Remote USB is congured correctly during

installation (see Installing RGS Receiver (Windows) on page 6).

●

Uninstall and reinstall RGS Sender and make sure that Remote USB is enabled during installation (see

Installing RGS Sender (Windows) on page 8).

●

Verify that the drivers and software required by the USB device are installed and available on the sender.

Many USB devices require manufacturer-supplied software to work. This software must often be

installed before the USB device is connected to the computer.

Troubleshooting smart card redirection

Consider the following when troubleshooting smart card redirection:

●

Verify that the smart card works standalone on both ends of a connection.

●

Verify that vendor drivers are installed for the smart card reader and the smart card devices.

●

Be sure that only the primary user is attempting to use a smart card.

70 Chapter 8 Performance optimization and troubleshooting

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