Hp VECTRA VL800 Manual do Utilizador descarregar pdf (Página 59)

3 Troubleshooting Your HP PC

HP e-DiagTools Hardware Diagnostics Utility

HP e-DiagTools is an accurate and reliable utility that helps you diagnose

any potential hardware-related problems. With this utility you can:

• Check the hardware configuration and verify that it is functioning

correctly.

• Test individual hardware components.

• Diagnose hardware-related problems.

• Obtain a complete hardware configuration.

• Provide precise information to an HP support agent so they can solve

any problems quickly and effectively.

For more information about this utility, refer to the e-DiagTools Hardware

Diagnostics User's Guide, available on the HP web site in PDF (Adobe

Acrobat) format.

Where Can I Get HP e-DiagTools?

HP e-DiagTools is available from the following sources:

• Installed on your hard disk drive in the special “Utility” partition.

• Image Creation and Recovery CD-ROM delivered with your computer.

• HP DiagTools CD-ROM obtained from the HP web site at

www.hp.com/desktops/diagtools

Before Using HP e-DiagTools

Decide how you are going to run the diagnostics utility: using either the

utility partition on the hard disk drive or one of the CD-ROM options. Both

provide the same range of extensive test but the full range of e-DiagTools

features are only available when you run e-DiagTools from the hard drive. If

you are running the diagnostics from a CD-ROM, then the CD-ROM drive

must be configured to boot before the hard disk drive.

Starting HP e-DiagTools

From the hard disk drive:

1 Close all applications if you have not already done so.

2 Shutdown the computer with the Restart option.

3 When the HP start-up logo appears, the following message will be

displayed for a few seconds:

“Press <F10> to start hardware

diagnostics or any other key to proceed”.

Press the F10 key to start HP e-DiagTools.

4 When e-DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to perform the diagnostic tests.

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Hp VECTRA VL800 Manual do Utilizador Página 59