Hp VECTRA VL800 Manual do Utilizador descarregar pdf (Página 65)

3 Troubleshooting Your HP PC

Troubleshooting Tips

• Restart your PC and see if the problem recurs.

• Run HP e-DiagTools. You can create a hardware profile of your PC

(Support Ticket) that can be faxed or mailed to support. Refer to page

59 for information on using e-DiagTools.

• Visit the HP support web site

www.hp.com/go/vectrasupport to

see if you are experiencing a known problem.

• Update your PC’s BIOS. The latest BIOS for your PC and instructions on

updating the BIOS are available from HP’s support web site at:

www.hp.com/go/vectrasupport

• Record the details of the problem so that you can describe it accurately.

Refer to page 66 for advice on what information is required.

• Think of anything you may have done recently before you first

experienced the problem.

• If possible, have your system up and running and close by when you call.

• We recommend you contact your HP dealer, or contact HP support

outside of peak times (mid-morning and early evening). Refer to the HP

Quick User’s Guide for more information.

You can learn more about HP service and support from the support web

site:

www.hp.com/go/vectrasupport

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Hp VECTRA VL800 Manual do Utilizador Página 65