
3 Troubleshooting Your HP PC
If You Have a Problem
67
Operating System
Are you using the original operating
system software that came preloaded on
your PC?
If not, what is the operating system
version?
Select Settings ➪ Control Panel from the Start menu, then click on the System icon.
The operating system version is displayed under System.
Any operating system-generated error
messages?
Please note down exact text of error message.
Any errors during boot (Power-On Self
Test)?
This test checks all installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.
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