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• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-
One was moved, etc.)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support 71
- OFFICEJET 4500 1
- OFFICEJET ADVANTAGE 4500 1
- HP Officejet 4500 (G510)/ 3
- HP Officejet 4575 (K710)/HP 3
- Officejet Advantage 4500 3
- (K710) All-in-One series 3
- Contents 5
- 1 Get started 13
- Eco-Tips 14
- Understand the device parts 14
- Printing supplies area 15
- Back view 15
- Use the product control panel 16
- Change product settings 17
- Types of messages 18
- Select print media 19
- Select print media 17 21
- Chapter 1 22
- 18 Get started 22
- Load media 23
- 20 Get started 24
- Maintain the device 25
- Clean the exterior 26
- Maintain the device 23 27
- Turn off the device 28
- Print documents 29
- Print brochures 30
- Print on envelopes 31
- Print a Web page 32
- Print photos 33
- Chapter 2 34
- 30 Print 34
- Print borderless documents 35
- 32 Print 36
- Scan an original 38
- Copy documents 40
- Change copy settings 40
- Change copy settings 37 41
- Send a fax 42
- Send a fax 39 43
- Chapter 5 44
- Send a fax from memory 45
- Schedule a fax to send later 45
- Receive a fax 47
- Set up backup fax 48
- Poll to receive a fax 49
- Block junk fax numbers 51
- Receive a fax 49 53
- Change fax settings 54
- Configure the fax header 55
- Set the dial type 57
- Set the redial options 57
- Set the fax speed 57
- Set the fax sound volume 58
- Use reports 59
- Print fax error reports 60
- Print and view the fax log 60
- Clear the fax log 61
- 2. Press OK 62
- 6 Work with ink cartridges 63
- Chapter 6 64
- 60 Work with ink cartridges 64
- Handle the ink cartridges 65
- Replace the ink cartridges 65
- 62 Work with ink cartridges 66
- 1 Copper-colored contacts 67
- 3 Ink nozzles under tape 67
- Replace the ink cartridges 63 67
- 64 Work with ink cartridges 68
- Store printing supplies 69
- 66 Work with ink cartridges 70
- Clean the ink cartridges 71
- 68 Work with ink cartridges 72
- 7 Solve a problem 73
- Obtain electronic support 74
- HP support by phone 74
- HP support 71 75
- www.hp.com/support 76
- Solve printing problems 78
- Blank or partial page printed 79
- 76 Solve a problem 80
- Solution 2: Check the paper 81
- 78 Solve a problem 82
- 80 Solve a problem 84
- The lines are jagged 89
- 86 Solve a problem 90
- 88 Solve a problem 92
- 2 Ink nozzles (do not clean) 93
- 90 Solve a problem 94
- Solve paper-feed problems 95
- Solve copy problems 96
- No copy came out 97
- Copies are blank 97
- Size is reduced 98
- Copy quality is poor 98
- Copy defects are apparent 98
- Solve scan problems 99
- Scan takes too long 100
- Text cannot be edited 101
- Error messages appear 101
- Scan defects are apparent 102
- Solve fax problems 103
- Chapter 7 104
- 100 Solve a problem 104
- 1 Telephone wall jack 105
- Solve fax problems 101 105
- 102 Solve a problem 106
- Solve fax problems 103 107
- 104 Solve a problem 108
- Solve fax problems 105 109
- 106 Solve a problem 110
- 3 Telephone 111
- Solve fax problems 107 111
- 108 Solve a problem 112
- Solve fax problems 109 113
- 110 Solve a problem 114
- 112 Solve a problem 116
- 114 Solve a problem 118
- 116 Solve a problem 120
- 118 Solve a problem 122
- 120 Solve a problem 124
- 122 Solve a problem 126
- 124 Solve a problem 128
- Clear jams 129
- Clear paper jams 130
- Avoid paper jams 131
- Warranty information 132
- Warranty information 129 133
- Device specifications 135
- System requirements 136
- Media specifications 137
- Understand supported sizes 137
- Set minimum margins 140
- Print resolution 141
- Print specifications 141
- Copy specifications 141
- Fax specifications 142
- Scan specifications 143
- Operating environment 143
- Electrical requirements 143
- Regulatory information 144
- FCC statement 145
- Geräuschemission 146
- Regulatory information 143 147
- Appendix A 148
- 144 Technical information 148
- Australia wired fax statement 149
- Aviso aos usuários no Brasil 150
- Regulatory model number 151
- Declaration of conformity 152
- DECLARATION OF CONFORMITY 153
- Paper use 155
- Plastics 155
- Material safety data sheets 155
- Recycling program 155
- 152 Technical information 156
- Power consumption 157
- Chemical Substances 157
- RoHS notices (China only) 157
- Third-party licenses 158
- 156 Technical information 160
- Third-party licenses 157 161
- Third-party licenses 159 163
- OpenSSL 164
- Third-party licenses 161 165
- 162 Technical information 166
- Third-party licenses 163 167
- 164 Technical information 168
- 166 Technical information 170
- Third-party licenses 167 171
- 168 Technical information 172
- Third-party licenses 169 173
- 170 Technical information 174
- Third-party licenses 171 175
- Supplies 176
- HP media 177
- C Additional fax setup 178
- Back view of the device 181
- Case E: Shared voice/fax line 184
- Back view of the product 189
- Serial-type fax setup 199
- Test fax setup 200
- Change basic network settings 201
- To Change IP settings 202
- Set link speed 202
- To View IP settings 202
- To print a wireless test page 206
- Reset wireless settings 206
- Change the connection method 206
- Other guidelines 207
- Toolbox (Windows) 210
- HP Utility (Mac OS X) 210
- Open the HP Utility 211
- Fax Memory Full 213
- Device Disconnected 213
- Ink Alert 213
- Cartridge Problem 214
- Paper Mismatch 216
- Paper Jam 216
- The printer is out of paper 217
- Printer Offline 217
- Printer Paused 217
- Document failed to print 217
- General printer error 217
- Align cartridge 218
- Symbols/Numerics 219
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