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Dropouts
●
A single sheet of media might be defective. Try reprinting
the job.
●
The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
●
The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
●
The print cartridge might be defective. Install a new
genuine HP print cartridge.
Vertical lines
●
Toner might be on the photosensitive drum. Print a few
more pages to see if the problem might correct itself.
●
The photosensitive drum inside the print cartridge has
probably been scratched. Install a new genuine HP print
cartridge.
Gray background
●
Change the media to a lighter basis weight.
●
Check the product environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
●
The density setting might be too high. Adjust the density
setting. See
Change print density on page 98
●
Install a new genuine HP print cartridge.
94 Chapter 8 Solve problems ENWW
- User Guide 1
- Table of contents 7
- 1 Product basics 15
- Product comparison 16
- Environmental features 16
- Product features 17
- Product views 19
- Back view 21
- Control-panel layout 22
- 2 Software for Windows 25
- Priority for print settings 27
- Remove software for Windows 29
- Embedded Web server 30
- 3 Use the product with Mac 31
- Software for Mac 32
- Software for Mac computers 34
- Print with Mac 36
- Print on both sides (duplex) 37
- 4 Connect the product 39
- USB connection 41
- Supported network protocols 42
- Configure the network product 45
- IP address 46
- Link speed setting 46
- 5 Paper and print media 47
- Supported paper sizes 51
- Tray and bin capacity 52
- Load paper trays 54
- 6 Print tasks 57
- Cancel a print job 58
- Print with Windows 59
- Use a printing quick set 60
- Select a page size 60
- Select a paper type 60
- Select the print resolution 61
- Create a booklet with Windows 63
- Use HP ePrint 64
- Use AirPrint 66
- Print the information pages 70
- Information tab 72
- Settings tab 72
- Networking tab 72
- HP Smart Install tab 72
- Economy settings 73
- Check and order supplies 74
- Replacement instructions 75
- Replace the print cartridge 76
- Replace the pickup roller 79
- 2. Find the pickup roller 80
- Replace the separation pad 82
- 4. Remove the separation pad 83
- Clean the product 85
- Clean the paper path 86
- Product updates 89
- 8 Solve problems 91
- Solve general problems 92
- Clear jams 97
- Jam locations 98
- Solve repeated jams 104
- Solve paper-handling problems 105
- Solve image-quality problems 107
- Dropouts 108
- Vertical lines 108
- Gray background 108
- Vertical repetitive defects 109
- Misformed characters 109
- Toner smear 109
- Loose toner 109
- Page skew 110
- Curl or wave 110
- Wrinkles or creases 110
- Toner scatter outline 111
- Moisture 111
- Change print density 112
- Solve performance problems 113
- Solve connectivity problems 114
- A Supplies and accessories 121
- Part numbers 122
- B Service and support 123
- End User License Agreement 127
- Customer support 129
- Repack the product 130
- C Specifications 131
- Physical specifications 132
- Environmental specifications 132
- D Regulatory information 133
- FCC regulations 134
- United States and Puerto Rico 136
- Material restrictions 137
- European Union 137
- Chemical substances 137
- For more information 138
- Safety statements 145
- EMC statement (Korea) 146
- Laser statement for Finland 147
- GS statement (Germany) 147
- Substances Table (China) 148
- Australia statement 149
- Brazil ANATEL statement 149
- Canadian statements 149
- Notice for use in France 150
- Notice for use in Russia 150
- Korean statement 150
- Taiwan statement 151
- *CE651-91008* 158
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