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Table 8-3 Problems in Mac OS X (continued)
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax
list.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start
Jobs.
The wrong product name is being used. Another product with the
same or similar name might have received your print job.
Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or Print & Fax list.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
104 Chapter 8 Solve problems ENWW
- User Guide 1
- Table of contents 7
- 1 Product basics 15
- Product comparison 16
- Environmental features 16
- Product features 17
- Product views 19
- Back view 21
- Control-panel layout 22
- 2 Software for Windows 25
- Priority for print settings 27
- Remove software for Windows 29
- Embedded Web server 30
- 3 Use the product with Mac 31
- Software for Mac 32
- Software for Mac computers 34
- Print with Mac 36
- Print on both sides (duplex) 37
- 4 Connect the product 39
- USB connection 41
- Supported network protocols 42
- Configure the network product 45
- IP address 46
- Link speed setting 46
- 5 Paper and print media 47
- Supported paper sizes 51
- Tray and bin capacity 52
- Load paper trays 54
- 6 Print tasks 57
- Cancel a print job 58
- Print with Windows 59
- Use a printing quick set 60
- Select a page size 60
- Select a paper type 60
- Select the print resolution 61
- Create a booklet with Windows 63
- Use HP ePrint 64
- Use AirPrint 66
- Print the information pages 70
- Information tab 72
- Settings tab 72
- Networking tab 72
- HP Smart Install tab 72
- Economy settings 73
- Check and order supplies 74
- Replacement instructions 75
- Replace the print cartridge 76
- Replace the pickup roller 79
- 2. Find the pickup roller 80
- Replace the separation pad 82
- 4. Remove the separation pad 83
- Clean the product 85
- Clean the paper path 86
- Product updates 89
- 8 Solve problems 91
- Solve general problems 92
- Clear jams 97
- Jam locations 98
- Solve repeated jams 104
- Solve paper-handling problems 105
- Solve image-quality problems 107
- Dropouts 108
- Vertical lines 108
- Gray background 108
- Vertical repetitive defects 109
- Misformed characters 109
- Toner smear 109
- Loose toner 109
- Page skew 110
- Curl or wave 110
- Wrinkles or creases 110
- Toner scatter outline 111
- Moisture 111
- Change print density 112
- Solve performance problems 113
- Solve connectivity problems 114
- A Supplies and accessories 121
- Part numbers 122
- B Service and support 123
- End User License Agreement 127
- Customer support 129
- Repack the product 130
- C Specifications 131
- Physical specifications 132
- Environmental specifications 132
- D Regulatory information 133
- FCC regulations 134
- United States and Puerto Rico 136
- Material restrictions 137
- European Union 137
- Chemical substances 137
- For more information 138
- Safety statements 145
- EMC statement (Korea) 146
- Laser statement for Finland 147
- GS statement (Germany) 147
- Substances Table (China) 148
- Australia statement 149
- Brazil ANATEL statement 149
- Canadian statements 149
- Notice for use in France 150
- Notice for use in Russia 150
- Korean statement 150
- Taiwan statement 151
- *CE651-91008* 158
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