HP EN Series Guia do Utilizador descarregar pdf (Página 190)

188 Chapter 12 Service and support

Availability

Hewlett-Packard provides a variety of service and support

options around the world. The availability of these programs

varies depending upon your location.

Hardware service

If your hardware fails during the warranty period,

Hewlett-Packard offers the following support options:

●

Hewlett-Packard repair services: Hewlett-Packard will

arrange to pick up the unit, repair it, and return it to you within

5 to 10 days, depending on your location.

●

Hewlett-Packard authorized service provider: You can

return the unit to a local authorized service dealer.

Extended warranty

HP SupportPack provides coverage for the HP product and all

HP-supplied internal components. The hardware maintenance

covers a one-to-five year period from date of the HP product

purchase. The HP SupportPack can provide Express Exchange

or onsite service. The customer must purchase HP SupportPack

within 90 days of the HP product purchase. Get more support

information from the following HP Web site:

http://www.hp.com/peripherals2/care_netlj/index.html

or contact the Customer Care Service and Support group; see

Hewlett-Packard Support

for the appropriate phone numbers and

information.

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HP EN Series Guia do Utilizador Página 190