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190 Chapter 12 Service and support
EN
Service information form
Service information form
Who is returning the equipment? Date:
Person to contact: Phone:
Alternate contact: Phone:
Return shipping address: Special shipping instructions:
What is being sent? Model number: Serial number:
Please attach any relevant printouts when returning equipment.
Do not
ship accessories that are not
required to complete the repair (for example, media trays, manuals, and cleaning supplies)
What needs to be done?
1. Describe the conditions of the failure (What was the failure? What were you doing when the failure
occurred? What software were you running? Can you make the failure reoccur?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)
Personal Computer: Modem: Network:
4. Additional comments:
- HP LaserJet 1200 Series 3
- Printer and Print•Copy•Scan 3
- Products 3
- User Guide 3
- Contents 5
- 5 Printing tasks 7
- 6 Scanning tasks 7
- 7 Copying tasks 8
- 9 Troubleshooting the printer 8
- 12 Service and support 10
- Appendix E Memory (DIMM) 11
- 10 Contents 12
- Getting to know 13
- Print with excellent quality 14
- Save Time 14
- Save money 14
- Create professional documents 14
- Expand your printer 15
- Printer control panel 17
- Printer input trays 18
- Printer media guides 19
- Printer output paths 20
- Toner door 21
- Main input tray 23
- Priority input tray 23
- Specific types of media 23
- Turning the power off 24
- Printer properties (driver) 25
- Accessing the print driver 26
- HP LaserJet Utility 26
- Printer online help 27
- Printing a configuration page 28
- Getting to know the 29
- Copier/scanner control panel 32
- Copier/scanner door 33
- Getting to know the software 37
- HP LaserJet Document Manager 38
- (Windows) 39
- Quick Copy settings 40
- HP LaserJet Director Toolbox 40
- HP LaserJet Photo Center 42
- Accessing the online help 43
- Using network protocols 46
- Installing the print server 47
- To install the HP JetDirect 48
- 175X hardware 48
- Using the embedded web server 50
- Using HP Web JetAdmin 51
- Using BOOTP 52
- Configuring the BOOTP server 53
- Bootptab file entries 54
- Using DHCP 56
- UNIX systems 56
- Windows systems 57
- Windows NT 4.0 server 57
- Windows 2000 server 59
- Enabling or disabling DHCP 61
- Moving to another network 62
- Printing envelopes 66
- Printing multiple 67
- 68 Chapter 4 Media 70
- Printing tasks 71
- Printing with manual feed 72
- Manual duplex using the 74
- Manual duplex on heavy 75
- Printing watermarks 76
- (N-up printing) 77
- Printing booklets 78
- Canceling a print job 80
- Using EconoMode (Save Toner) 82
- Scanning tasks 83
- Starting a scan 84
- Scanning to e-mail 85
- Using the e-mail feature 86
- Recognition) 87
- Using the Store feature 89
- Acquiring an image 90
- Adjusting the contrast 90
- Canceling scan jobs 92
- Copying tasks 93
- Using the Quick Copy feature 94
- Using HP LaserJet Copier 96
- Canceling copy jobs 98
- Managing the toner 99
- Using HP toner cartridges 100
- Storing toner cartridges 100
- Recycling toner cartridges 101
- Saving toner 101
- Redistributing toner 102
- Changing the toner cartridge 103
- Troubleshooting 105
- Finding the solution 106
- Printer light patterns 107
- Error messages on the screen 109
- Error message Solution 110
- Common Macintosh Problems 111
- Printing Errors 113
- USB Problems 113
- Description (PPD) 115
- Specific Errors 117
- PS Errors (continued) 117
- Paper handling problems 118
- Problem Solution 119
- Printed page problems 120
- Improving print quality 122
- Vertical lines 123
- Gray background 123
- Toner smear 123
- Loose toner 124
- Vertical repetitive defects 124
- Misformed characters 124
- Page skew 125
- Curl or wave 125
- Wrinkles or creases 125
- Toner scatter outline 126
- Cleaning the printer 127
- Cleaning the toner 128
- Clearing printer media jams 130
- Removing a jammed page 131
- Changing the pickup roller 133
- Cleaning the pickup roller 135
- Troubleshooting the 139
- The scanner did nothing 141
- Solution Description 142
- The text cannot be edited 147
- The scan takes too long 148
- Improving copy/scan quality 152
- Vertical white stripes 153
- Blank pages 153
- Too light or dark 153
- Unwanted lines 154
- Black dots or streaks 154
- Unclear text 154
- Reduced size 154
- Cleaning the copier/scanner 157
- Clearing copier/scanner jams 158
- Clearing jams 159
- Removing the copier/scanner 161
- Closing the left side panel 163
- LED light patterns 168
- LED Behavior Meaning 168
- Status field error messages 169
- Page sections and messages 170
- Message Description 171
- USB port information 173
- Network statistics 174
- TCP/IP protocol information 175
- IPX/SPX protocol information 179
- Error messages 182
- Verifying your hardware 187
- Service and support 189
- Availability 190
- Hardware service 190
- Extended warranty 190
- Service information form 192
- Hewlett-Packard Support 193
- Online services 197
- U.S. and Canada 198
- Hewlett-Packard SupportPack 199
- HP FIRST 199
- Argentina 201
- Australia 201
- Printer specifications 207
- Specifications 208
- Physical specifications 209
- Memory specifications 210
- Port availability 210
- FCC compliance 211
- Protecting the Environment 212
- Information 213
- Material safety data sheet 214
- Regulatory statements 215
- Laser safety statement 216
- Canadian DOC regulations 216
- Korean EMI statement 216
- Laser statement for Finland 217
- Printer and 219
- Protecting the environment 224
- Print server 229
- European community 233
- Declaration of Conformity 235
- Canada DOC regulations 236
- Taiwan Class A notice 236
- Chinese safety statement 237
- Media specifications 239
- Printer media specifications 240
- Guidelines for using media 241
- Transparencies 243
- Envelopes 244
- Card stock and heavy media 245
- Memory (DIMM) 247
- Installing a DIMM (memory) 248
- Testing the DIMM installation 250
- Removing a DIMM 251
- 250 Appendix E Memory (DIMM) 252
- Warranty and 253
- DURATION OF WARRANTY: 256
- Accessories and 261
- Power module chart 264
- Scanner resolution 265
- Overview 266
- Resolution 268
- 272 Index 274
- Index 275
- 274 Index 276
- Hewlett-Packard Company 278
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