
Cause Solution
The printer is in an error state. Reset the printer.
1. Turn o the printer.
2. Unplug the power cord.
3. Wait a minute, and then plug the power cord back in.
4. Turn on the printer.
If the problem persists, contact HP.
● The Number of copies icon is alternating between the letter E and the number 7.
Cause Solution
The printer has reached the maximum number of primes
allowed.
Contact HP support for help.
Ink system maintenance
The Number of copies icon is alternating between the letter E and the number 9. At the same time, the Error
icon and the Resume light are blinking.
Cause Solution
Ink system maintenance is required. Do the following to clear the error:
● Check the ink tanks and add more ink if needed. For more
information, see Rell ink tanks on page 41.
● Open the printhead access door completely, and then close it
to remove ink buildup in the printer.
NOTE: Do not open the printhead latch.
12 Chapter 2 Get started ENWW
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