HP 150 Manual descarregar pdf (Página 14)

28. What do I do if I am having trouble activating my OS installation?

Make sure the product you are trying to activate is the same product as what is listed on the COA label. If the

product being activated is the same as what is on the COA label, then follow the steps below to manually inject the

product key and proceed through the activation process again.

Note: Internet connection is recommended.

i. Either use the run selection from the start programs menu or open a command window.

ii. Type: slmgr.vbs /ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX (product key from the COA label attached to

the server).

iii. It will take the OS up to 30 seconds to respond, saying that the product key was successfully inserted.

iv. Then go through the activation process again and choose Activate. No need to click Type a different product

key, as it was already manually injected the product key in the previous steps.

29. What do I do if the manual product key injection process does not result in my Windows Server 2008 or Small

Business Server 2011 product being activated?

If for some reason the OS still requires activation after you follow the manual product key injection and activation

process, then follow the steps below:

i. Run the Microsoft Diagnostics tool, as it will dump information from the OS that gives details on what might be

going on with the activation process as well as information on the key being used. The tool can be downloaded

from the Microsoft website and must be run within the OS: go.microsoft.com/fwlink/?linkid=52012

ii. Capture a high-resolution picture of the COA label.

iii. Call HP support and provide the picture of the COA label as well as the results of the Diagnostics tool.

iv. HP will then work to help resolve the issue.

30. What do I do if the manual product key injection process does not result in my Windows Server 2012 being

activated?

If for some reason the OS still requires activation after you followed the manual product key injection process, then

follow the steps below:

i. Make sure you are logged on with an administrator account

ii. Press the Windows key on your keyboard

iii. Type “cmd” (there is no window as there is in the Windows Server 2008 R2 Start menu—just start typing, and

the search function will pick up automatically)

iv. Select the “Command Prompt” tile from the search results displayed on the desktop

v. In the Command Prompt window, type (without the quotation marks): “licensingdiag.exe –report

%userprofile%\desktop\report.txt –log %userprofile%\desktop\repfiles.cab” + Enter

vi. Provide the report.txt and repfiles.cab that have been generated on your desktop compressed into a *.zip

archive when contacting HP support

Support

31. What type of warranty support does HP provide for HP OEM Windows Server products?

HP’s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in

the applicable end-user license or program license agreement provided with that software. If the removable media

on which HP distributes the software proves to be defective in materials or workmanship within 90 days of

purchase, your sole remedy shall be to return the removable media to HP for replacement.

HP also provides electronic or telephone support for initial setup for 90 days from date of purchase.

Initial setup support includes:

• Answering installation questions (how-to, first steps, and prerequisites)

• Setting up and configuring software and options supplied or purchased with HP hardware products (how-to and

first steps)

• Interpreting system error messages

• Isolating system problems

• Obtaining support pack information or updates for software purchased or supplied with

HP hardware products

1 2 ... 9 10 11 12 13 14 15 16 17 18 19 ... 28 29

Comentários a estes Manuais

Sem comentários

HP 150 Manual Página 14

Comentários a estes Manuais

Manuais e produtos relacionados com Servidores HP 150