HP 150 Manual descarregar pdf (Página 15)

Initial setup support does NOT include assistance with:

• Generation or diagnosis of user-generated programs or source codes

• Installation of non-HP products

• System optimization, customization, and network configuration

HP ProLiant Global Limited Warranty & Technical Support Terms can be found at:

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

32. What type of support services does HP provide beyond warranty support?

HP has a full range of support and consulting services for your product that can be purchased locally. However,

some support and related products may not be available in all countries. For information on availability and cost of

these services, refer to the HP website at:

hp.com/services/microsoft

33. How do I contact HP about support for my Windows Server product?

You can locate the phone number for the nearest HP support team or HP Call Center via the worldwide contact

numbers (http://welcome.hp.com/country/us/en/wwcontact_us.html). Follow the prompts for service for your

ProLiant Server.

34. What information do I need to have available when I contact HP for support?

Be sure to have the following information/documentation available before you call:

• Proof of purchase (to be sent via fax or email)

– An invoice with software and server SKUs (HP or distributor SKU)

– A picture of the COA affixed to the server showing the 5x5 product key

• Credit card information (to be provided over the phone)—for replacement media requests only

Note: If proof of purchase is not readily available, be prepared to provide the type of Windows product being

requested; include the edition, plus the HP server type, model, and serial number.

35. What do I do if I lose my license?

Windows Server OEM licenses are treated like any other software product. If you lose the license, neither HP nor

Microsoft replaces this license. It is highly recommended that, as backup, you keep a record of the 5x5 product key

on your COA, and that you also keep a high-resolution digital picture of your COA.

36. I’ve lost my media for my Windows Server operating system. How can I get a replacement?

You will need to contact an HP Call Center via the worldwide contact numbers

(http://welcome.hp.com/country/us/en/wwcontact_us.html) and have all of the information required for

support. HP is able to send you a media replacement kit for all Windows Server 2008 R2 and later products. The

media kit will be shipped from the United States, so allow 3 to 10 business days for delivery (depending on customs

requirements and shipping method). The kit will NOT include your license keys.

37. I installed a “time bomb” trial version of software from Microsoft for Windows Small Business Server. It’s

telling me to buy the software. Can I install an OEM software license?

No. An OEM license may only be acquired in conjunction with a new computer. If you already have your computer,

then you may either buy a retail license, or purchase a volume license from an authorized licensing reseller such as

HP SLMS (hp.com/go/slms).

Software assurance

38. What is the Microsoft Software Assurance (SA) program?

Information about Software Assurance may be found at the Microsoft licensing website at microsoft.com/sa. OEM

customers can purchase Software Assurance from a Microsoft authorized licensing reseller such as HP SLMS

(hp.com/go/slms) within 90 days of their OEM license purchase.

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