15
Prepare list of printers, queue and port names, and port settings. ......................... 227
Prepare list of drivers required for printer models. .................................................. 227
Print server? ......................................................................................................................... 227
Create queues ................................................................................................................................... 228
Will drivers other than the HP UPD be installed? ................................................................. 228
Cluster Server? ..................................................................................................................... 228
HP DCU only settings? ......................................................................................................... 229
Install.exe setting only? ........................................................................................................ 229
HP DCU and INSTALL.EXE settings? .................................................................... 229
Notes .......................................................................................................... 230
Ports and protocols ............................................................................................................................ 230
Port Monitor? ........................................................................................................................ 231
Replace drivers .................................................................................................................................. 231
Versioning of print driver shared files ................................................................................................ 232
Basic Printing ........................................................................................................................ 232
Complex Print Environments ................................................................................................ 233
Solution ................................................................................................................................. 234
Automate the process through scripting ............................................................................................ 234
Get queue and port information from old server or client ..................................................... 234
Creating print queues and ports ........................................................................................... 234
Other scripting examples ...................................................................................................... 234
H Support information to collect .................................................................................................................... 235
Introduction ........................................................................................................................................ 235
Symptoms .......................................................................................................................................... 235
Print driver ......................................................................................................................................... 235
Determine the HP UPD driver version .................................................................................. 235
Determine the installation details ......................................................................................... 236
Is Printer Automatic Configuration enabled (default)? ......................................................... 236
What is the “Configuration Status” provided on the About tab? ........................................... 236
Management Tools ............................................................................................................... 236
Environment specifications ................................................................................................................ 237
Version of Microsoft operating system (print server and print client) ................................... 237
Microsoft Event log (spooler errors, etc)? ............................................................................ 237
Printer connectivity ............................................................................................................... 237
Citrix...................................................................................................................................... 237
Microsoft Terminal Services ................................................................................................. 238
Novell .................................................................................................................................... 238
Printer information ............................................................................................................................. 238
Application ......................................................................................................................................... 238
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