HP 20-Feb Manual do Utilizador descarregar pdf (Página 197)

Appendix Overview 195

Customer Support

Appendix Overview

This appendix provides information on the following:

■ Registering Your Product on page 196

■ Support Services on page 197

■ Contacting HP Customer Support on page 202

■ Warranty Information on page 207

1 2 ... 192 193 194 195 196 197 198 199 200 201 202 ... 237 238

2/20, 4/40 3
6/60, 8/80, and 3
10/100 series 3
In This Manual 4
Typographical Conventions 4
Revision History 5
Installing the Library 13
Accessories 14
Choosing a Location 16
Location Criteria 17
Tools and Parts 19
Rackmounting the Library 21
Front Back 22
■ Library back panel 34
■ SCSI cabling connections 34
Library Back Panel 35
SCSI Cable Connections 36
Chapter 1 41
Hub/Switch 43
Backup Software Compatibility 52
Windows NT 53
Windows 2000 53
Sun Solaris 54
HP-UX and MPE/iX 54
Getting Started 55
Operating the Library 61
Front Panel Overview 62
Status Bar 63
Drive Icons 64
Library Icons 64
Main Menu or re-enter a 65
Using Tapes 67
Mixed Media 68
Media Migration 69
Service Provider 70
Using HP Ultrium Cartridges 71
70 Using Tapes Chapter 2 72
Chapter 2 Using Tapes 71 73
■ Storage purpose 73
72 Using Tapes Chapter 2 74
■ Contact HP Direct: 74
Ultrium Tape Cartridges 74
Chapter 2 Using Tapes 73 75
■ Colorflex: 75
Using DLT Tape Cartridges 76
Chapter 2 77
A Tape leader 77
B Spring-loaded hub 77
CDoor lock 77
76 Using Tapes Chapter 2 78
Chapter 2 Using Tapes 77 79
78 Using Tapes Chapter 2 80
Chapter 2 Using Tapes 79 81
DLT Tape Cartridges 81
Using DLT Cleaning Cartridges 82
Magazine Access 83
(Figure 37 on page 82) 84
Mailslot Access 87
Drive and Tape Operations 88
Cleaning a Drive 89
Moving Tapes Between Slots 90
Library Administration 91
Configuring the Library 92
Configuring the Mailslot 95
[Done] to exit 97
Overview 98
Management Programs 100
Network Access menu 101
Configuration 104
Setting SCSI IDs 108
Setting the Date and Time 110
World Time Zones 111
Library Information 112
[Older] or 113
Configuration Information 114
Drive Information 114
Date and Time 115
Firmware Revisions 115
Power Supplies 115
Troubleshooting and 117
Diagnostics 117
Troubleshooting Overview 118
Understanding Error Types 119
Understanding Error States 120
Chapter 4 121
Partial Availability State 122
Hard (Unrecovered) Errors 128
Hard Error Log 129
Backup Software Errors 131
Interpreting Library LEDs 132
Slave Controller Card 134
Remote Management Card LEDs 135
Library Controller Card 136
Controller Card 137
Library Expansion Card 138
Fibre Channel Card 139
Drive Module LEDs 140
Redundant Power Supply LEDs 141
Removing a Stuck DLT Tape 154
Diagnostic Support Tools 156
Front Panel Diagnostic Tests 159
Replacing Parts and 161
Upgrading Firmware 161
Removing and Replacing Cards 162
Replacing a Card 163
Unloading a Tape from a Drive 164
Removing a Drive Module 165
Installing a Drive Module 167
Removing the Power Supply 169
Replacing the Power Supply 170
Power Supply Module 173
Power Supply Unit 173
Removing a Cosmetic Door Face 176
Replacing a Cosmetic Door 176
Chapter 5 177
1 Release tab 177
2 Sheet-metal tab 177
Downloads & 180
Drivers pull-down menu 180
Technical Specifications 183
Environmental Specifications 184
Library Specifications 185
Physical Specifications 186
Cable Specifications 188
Drive Compatibility 189
Media Compatibility 189
Ultrium Media Specifications 192
■ 1,000,000 passes 192
■ 20,000 loads/unloads 192
DLT Bar Code Specifications 196
Customer Support 197
Registering Your Product 198
Support Services 199
SupportPacks 200
Service Contracts 201
Backup Software Support 203
Telephone Support 205
Elsewhere 208
Warranty Information 209
Error Code Reference 211
■ Power cycle the library 216
Glossary 221 223
222 Glossary 224
Glossary 223 225
224 Glossary 226
Glossary 225 227
226 Glossary 228
DLT media 77 235
Ultrium media 70 235
C9521-90002 238

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