HP 20-Feb Manual do Utilizador descarregar pdf (Página 203)

Appendix Support Services 201

Appendix B

Backup Software Support

While the library product itself is supported by Hewlett-Packard, all software

products are supported by individual software vendors. When contacting the

software vendor for support, you will need the following information:

■ Your name and telephone number

■ Product name, release number, operating system, build, and serial number

■ Detailed list of error messages reported

■ Configuration files and log files related to the problem

■ Screen dumps, if applicable

■ Explanation of how to reproduce the problem, if possible

■ Events that may have contributed to the problem, recent operator actions,

recent events in the software or the system, and recent changes to the

computer system, software, or network environment.

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HP 20-Feb Manual do Utilizador Página 203