HP 20-Feb Manual do Utilizador Página 199
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Appendix Support Services 197
Appendix B
Support Services
HP support services upgrade and/or extend the warranty on your tape library.
A wide range of service options are available to meet your business uptime
needs.
SupportPacks
SupportPacks are available within180 days of your purchase. If you choose to
purchase one, your warranty will be upgraded. Once your warranty has
expired, post-warranty SupportPacks are also available.
Table 43 on page 198 lists HP SupportPack service options.
Note To order HP SupportPacks, visit http://www.hp.com/hps/
support/supportpack, or contact your support or sales
representative.
- 2/20, 4/40 3
- 6/60, 8/80, and 3
- 10/100 series 3
- In This Manual 4
- Typographical Conventions 4
- Revision History 5
- Installing the Library 13
- Accessories 14
- Choosing a Location 16
- Location Criteria 17
- Tools and Parts 19
- Rackmounting the Library 21
- Front Back 22
- ■ Library back panel 34
- ■ SCSI cabling connections 34
- Library Back Panel 35
- SCSI Cable Connections 36
- Chapter 1 41
- Hub/Switch 43
- Backup Software Compatibility 52
- Windows NT 53
- Windows 2000 53
- Sun Solaris 54
- HP-UX and MPE/iX 54
- Getting Started 55
- Operating the Library 61
- Front Panel Overview 62
- Status Bar 63
- Drive Icons 64
- Library Icons 64
- Main Menu or re-enter a 65
- Using Tapes 67
- Mixed Media 68
- Media Migration 69
- Service Provider 70
- Using HP Ultrium Cartridges 71
- 70 Using Tapes Chapter 2 72
- Chapter 2 Using Tapes 71 73
- ■ Storage purpose 73
- 72 Using Tapes Chapter 2 74
- ■ Contact HP Direct: 74
- Ultrium Tape Cartridges 74
- Chapter 2 Using Tapes 73 75
- ■ Colorflex: 75
- Using DLT Tape Cartridges 76
- Chapter 2 77
- A Tape leader 77
- B Spring-loaded hub 77
- CDoor lock 77
- 76 Using Tapes Chapter 2 78
- Chapter 2 Using Tapes 77 79
- 78 Using Tapes Chapter 2 80
- Chapter 2 Using Tapes 79 81
- DLT Tape Cartridges 81
- Using DLT Cleaning Cartridges 82
- Magazine Access 83
- (Figure 37 on page 82) 84
- Mailslot Access 87
- Drive and Tape Operations 88
- Cleaning a Drive 89
- Moving Tapes Between Slots 90
- Library Administration 91
- Configuring the Library 92
- Configuring the Mailslot 95
- [Done] to exit 97
- Overview 98
- Management Programs 100
- Network Access menu 101
- Configuration 104
- Setting SCSI IDs 108
- Setting the Date and Time 110
- World Time Zones 111
- Library Information 112
- [Older] or 113
- Configuration Information 114
- Drive Information 114
- Date and Time 115
- Firmware Revisions 115
- Power Supplies 115
- Troubleshooting and 117
- Diagnostics 117
- Troubleshooting Overview 118
- Understanding Error Types 119
- Understanding Error States 120
- Chapter 4 121
- Partial Availability State 122
- Hard (Unrecovered) Errors 128
- Hard Error Log 129
- Backup Software Errors 131
- Interpreting Library LEDs 132
- Slave Controller Card 134
- Remote Management Card LEDs 135
- Library Controller Card 136
- Controller Card 137
- Library Expansion Card 138
- Fibre Channel Card 139
- Drive Module LEDs 140
- Redundant Power Supply LEDs 141
- Removing a Stuck DLT Tape 154
- Diagnostic Support Tools 156
- Front Panel Diagnostic Tests 159
- Replacing Parts and 161
- Upgrading Firmware 161
- Removing and Replacing Cards 162
- Replacing a Card 163
- Unloading a Tape from a Drive 164
- Removing a Drive Module 165
- Installing a Drive Module 167
- Removing the Power Supply 169
- Replacing the Power Supply 170
- Power Supply Module 173
- Power Supply Unit 173
- Removing a Cosmetic Door Face 176
- Replacing a Cosmetic Door 176
- Chapter 5 177
- 1 Release tab 177
- 2 Sheet-metal tab 177
- Downloads & 180
- Drivers pull-down menu 180
- Technical Specifications 183
- Environmental Specifications 184
- Library Specifications 185
- Physical Specifications 186
- Cable Specifications 188
- Drive Compatibility 189
- Media Compatibility 189
- Ultrium Media Specifications 192
- ■ 1,000,000 passes 192
- ■ 20,000 loads/unloads 192
- DLT Bar Code Specifications 196
- Customer Support 197
- Registering Your Product 198
- Support Services 199
- SupportPacks 200
- Service Contracts 201
- Backup Software Support 203
- Telephone Support 205
- Elsewhere 208
- Warranty Information 209
- Error Code Reference 211
- ■ Power cycle the library 216
- Glossary 221 223
- 222 Glossary 224
- Glossary 223 225
- 224 Glossary 226
- Glossary 225 227
- 226 Glossary 228
- DLT media 77 235
- Ultrium media 70 235
- C9521-90002 238
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