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Internal print-quality-test pages
Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Print Quality Pages
●
PQ Troubleshooting Pages
3. Touch the Print button. The product prints several print-quality troubleshooting pages.
4. To use the pages to solve the problem, follow the instructions on the print-quality troubleshooting
Web site at
www.hp.com/go/printquality/lj700colorMFPM775.
Visually inspect the toner cartridge
1. Remove the toner cartridge from the product.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum on the toner cartridge.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times
and reinstall it. Print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
262 Chapter 10 Solve problems ENWW
- User Guide 1
- Table of contents 5
- 1 Product introduction 15
- Product comparison 16
- Product views 19
- Product back view 20
- M775f M775z M775z+ 21
- Interface ports 22
- Model name Model number 23
- M775dn CC522A 23
- M775f CC523A 23
- M775z CC524A 23
- M775z+ CF304A 23
- Control panel 24
- Control-panel cleaning 26
- Table 1-1 Reports menu 28
- Product reports 29
- Configure the IP address 33
- Jetdirect Page 34
- HP Color LaserJet 34
- 3 Input trays and output bins 39
- Supported paper sizes 40
- Supported paper types 44
- Configure trays 46
- Alternative letterhead mode 47
- Table 3-2 Tray 1 capacity 48
- Load Tray 1 50
- Auto-sense settings 52
- Table 3-4 Tray 2 capacity 53
- Load Tray 2 55
- 500-sheet trays 58
- Load the 500-sheet trays 60
- Standard output bin 65
- Top left 66
- Top right 66
- HP policy on non-HP supplies 69
- HP anticounterfeit Web site 70
- Customer self-repair parts 73
- Accessories 76
- Toner cartridges 77
- Recycle toner cartridges 78
- Toner-cartridge storage 78
- Replace the toner cartridges 79
- Toner collection unit 82
- Load staples 85
- UPD installation modes 89
- Print tasks (Windows) 92
- 92 Chapter 5 Print ENWW 106
- Create a booklet (Windows) 113
- Print tasks (Mac OS X) 117
- Print a cover page (Mac OS X) 119
- Create a booklet (Mac OS X) 119
- Cancel a print job (Windows) 121
- Print watermarks (Windows) 122
- Cancel a print job (Mac OS X) 123
- Print watermarks (Mac OS X) 124
- Color printing 125
- Manual color options 127
- Match colors 127
- Sample book color matching 128
- Print color samples 128
- PANTONE® color matching 129
- Create a stored job (Windows) 130
- Print a stored job 133
- Delete a stored job 133
- Use HP ePrint 135
- Use the HP ePrint software 136
- Use Apple AirPrint 137
- Solve AirPrint problems 138
- Use HP Smart Print (Windows) 139
- Use easy-access USB printing 140
- 128 Chapter 5 Print ENWW 142
- Set new default copy settings 144
- Make a single copy 146
- Make multiple copies 147
- OK button 148
- 134 Chapter 6 Copy ENWW 148
- Copy a multiple-page original 149
- 136 Chapter 6 Copy ENWW 150
- Collate a copy job 151
- 138 Chapter 6 Copy ENWW 152
- Staple a copy job 153
- Copy on both sides (duplex) 154
- Copy on both sides manually 155
- Use Job Build mode 164
- Copy a book 165
- Copy a photo 167
- 7Scan/send 169
- Set up scan/send features 170
- Scan and save the document 179
- Scan a photo 190
- Fax Setup Wizard 194
- 182 Chapter 8 Fax ENWW 196
- 184 Chapter 8 Fax ENWW 198
- Configure fax billing codes 200
- 188 Chapter 8 Fax ENWW 202
- Use a fax printing schedule 204
- Block incoming faxes 205
- Fax archiving and forwarding 207
- Create a speed dial list 208
- Delete a speed dial list 212
- Search the fax address book 221
- Cancel a fax 222
- Fax reports 223
- Billing code report 224
- Blocked fax list report 224
- Speed dial list report 224
- Fax call report 224
- 9 Manage the product 225
- Configure IP network settings 226
- HP Embedded Web Server 228
- Information tab 229
- General tab 229
- Copy/Print tab 230
- Scan/Digital Send tab 231
- Troubleshooting tab 232
- Security tab 233
- HP Web Services tab 233
- Networking tab 233
- Other Links list 234
- HP Utility (Mac OS X) 235
- Use HP Web Jetadmin software 237
- Economy settings 238
- Product security features 240
- Lock the formatter cage 241
- Upgrade the product firmware 242
- 10 Solve problems 243
- Solve problems checklist 244
- Restore factory-set defaults 247
- Control-panel help 248
- Prevent paper jams 250
- Clear jams 251
- Clear staple jams 254
- Clear jams in the right door 259
- Clear jams in Tray 1 261
- Clear jams in Tray 2 263
- Change jam recovery 272
- Improve print quality 273
- Print a cleaning page 275
- Check the environment 277
- Try a different print driver 278
- Improve copy quality 281
- Calibrate the scanner 283
- Check the paper settings 283
- Edge-to-edge copying 284
- Improve scan quality 287
- Check the resolution settings 288
- Check the color settings 289
- Improve fax quality 292
- Check the fit-to-page setting 297
- The product does not print 298
- The product prints slowly 299
- USB flash drive 300
- Solve USB connection problems 302
- Solve wired network problems 303
- Solve fax problems 305
- Check fax accessory status 307
- General fax problems 308
- Use Fax over VoIP networks 309
- Problems with receiving faxes 310
- Problems with sending faxes 312
- Fax error codes 314
- Send-fax messages 315
- Table 10-1 Send-fax messages 315
- Receive-fax messages 316
- Service settings 317
- Remove software (Windows) 322
- *CC522-90908* 332
- CC522-90908 332
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