HP M775f Guia do Utilizador descarregar pdf (Página 308)

General fax problems

Problem Cause Solution

The fax failed to send. JBIG is enabled, and the receiving fax

machine does not have JBIG capability.

Turn off the JBIG setting.

An "Out of Memory" status message

displays on the product control panel.

The product storage disk is full. Delete some stored jobs from the disk.

From the Home screen on the product

control panel, touch the Retrieve from

Device Memory button. Open the list of

stored jobs or stored faxes. Select a job

to delete, and then touch the Delete

button.

Print quality of a photo is poor or prints

as a gray box.

You are using the wrong page-content

setting or the wrong resolution setting.

Try setting the Optimize Text/Picture

option to Photograph setting.

You touched the Stop

button on the

product control panel to cancel a fax

transmission, but the fax was still sent.

If the job is too far along in the sending

process, you cannot cancel the job.

This is normal operation.

No fax address book button displays. The fax address book feature has not

been enabled.

Use the HP MFP Digital Sending

Software Configuration utility to enable

the fax address book feature.

Not able to locate the Fax settings in

HP Web Jetadmin.

Fax settings in HP Web Jetadmin are

located under the device's status page

drop-down menu.

Select Digital Sending and Fax from

the drop-down menu.

The header is appended to the top of

the page when the overlay option is

enabled.

For all forwarded faxes, the product

appends the overlay header to the top

of a page.

This is normal operation.

A mix of names and numbers is in the

recipients box.

Names and numbers can both display,

depending on where they are from. The

fax address book lists names, and all

other databases list numbers.

This is normal operation.

A one-page fax prints as two pages. The fax header is being appended to

the top of the fax, pushing text to a

second page.

To print a one page fax on one page,

set the overlay header to overlay mode,

or adjust the fit-to-page setting.

A document stops in the document

feeder in the middle of faxing.

A jam is in the document feeder. Clear the jam, and send the fax again.

The volume for sounds coming from the

fax accessory is too high or too low.

The volume setting needs to be adjusted. Adjust the volume in the Fax Send

Settings menu and the Fax Receive

Settings menu.

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