© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
May 2013
Ink Collector kit and printing porous textiles
Q Can I print porous substrates on the HP Latex 310 or HP Latex 330?
The HP Latex 360 Ink Collector kit cannot be retrofitted to the other models to print on porous textiles. However there are
textiles available on the market with a backing liner which allows you to print without the use of an ink collector kit. Please
consult the HP media Solutions Locator for supported media.
Q When printing with the ink collector in place, can I print without the take up reel?
No. There is no vacuum pressure to hold the media to the platen when the ink collector kit is installed. Tension must be
created by attaching the substrate to the take up reel in order to prevent any damage to the carriage or printheads.
Q Does the HP Latex 360 know if the platen is loaded or the ink collector is loaded?
Yes you will see a notification on the front panel in the media menu however it does not prompt you if you are printing on
non-porous substrates.
Q How long will the ink collector kit last?
It all depends on the porosity of the textile being printed and the number of passes. Based on a worst case scenario of
printing with mesh, it is recommended to replace the HP Latex 360 Ink Collector foam inserts after one complete roll of 30
meters has been printed.
Front Panel and substrate presets
Q How do I search for a media pre-set if it is not available on the printer’s front
panel?
You have several options available to search for HP or 3
rd
party substrate brands:
1. Search online from the front panel which connects directly to the HP Media Solutions Locator database. Here you
can download and install a substrate to the printer.
2. Use the printers embedded web server on the RIP work station to import a substrate pre-set from the HP Media
Solutions Locator which will then update and install it on the printer.
3. Download the pre-set directly from HP Media Solutions Locator and then install the pre-set on your RIP software.
Please be aware that any 3
rd
party media profiles downloaded outside of the HP Media Solutions Locator may not
sync with the printer if they are not digitally signed.
Q Do all the front panel menus on the HP Latex 300 family have the same features?
Yes. With the 4.3 inch menus all you need to do is to swipe or scroll the screen to see the full menu options.
Q Can I run help videos on the front panel instead of the QR codes?
All help videos that are associated to the QR codes must be watched from a smart phone or tablet as there is no ability to
switch between watching the video and performing the action on the front panel at the same time. Below each QR code in
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