Hp StoreEver TapeAssure Software Manual do Utilizador descarregar pdf (Página 158)

Figure 64 Support ticket Cartridge Configuration section

When troubleshooting, check for:

• Write protected. Not an issue if set, but may cause backups to fail.

• (EOD) Validity – can also show backup in progress, if the ticket was pulled during a backup

(or the cartridge memory didn’t update correctly). This will be highlighted if not set to valid.

Cartridge environment

The Cartridge Environment section shows the temperature margins for the tape for the recent drives

it was loaded in.

Figure 65 Support ticket Cartridge Environment section

As with the drive margin, the actual temperatures shown are internal to the drive and significantly

higher than ambient temperature. Use the margin assessment to find out if there have been

temperature issues for this tape.

Cartridge performance

The Cartridge Performance section shows the estimated native data rate for up to the last three

drives that the tape was loaded in. Due to limitations of the data in the cartridge memory, these

values are native (after compression) estimates (but should be within 10%) and are not separated

out between writes and reads.

Figure 66 Support ticket Cartridge Performance section

When troubleshooting, check for:

• Low data rates – suggesting an IO issue with the source data

• Variation – showing that some data sources are faster than others

Cartridge usage

The Cartridge Usage section shows current capacities and how much data was written/read by

previous drives.

158 Reports and support tickets

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