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Generating an event log

L&TT can generate a detailed event log that captures all L&TT diagnostic interaction, all SCSI

commands sent and received by the program, and any software interactions or issues. The

information it contains is intended for use by L&TT programmers as a tool for debugging software

issues within the program itself.

To generate an event log:

1. From the Main screen, enter preferences.

2. Enter 4 at the command prompt, and select the check box.

3. Enter 5 at the command prompt, and then enter the value 128.

4. Exit and restart L&TT.

5. Replicate the problem encountered.

6. Navigate to the logs directory in the L&TT installation directory. Locate the Eventlog.ltt

file.

7. Attach the Eventlog.ltt file to an e-mail and send it to the L&TT team for diagnosis.

CAUTION: This option should not be left enabled because it can potentially use hundreds of

megabytes of disk space.

NOTE: In the log directory you may also see other event log entries such as

EventLog_backup1.ltt, EventLog_backup2.ltt, EventLog_backup3.ltt, and so on.

The versions of the event log are numbered in historical order.

NOTE: The event log can only capture I/O traffic from L&TT. It cannot be used to analyze traffic

from other applications or the OS.

Viewing an event log

To view an event log:

1. From the Main screen, enter 7 at the command prompt.

2. Enter the absolute path to the log file (for example, /opt/ltt/logs/EventLog.ltt).

When viewing the support ticket, use Ctrl+U and Ctrl+D to scroll up and down through the results.

You can also use the find and page commands to quickly locate information.

Using reports and support tickets 81

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Hp StoreEver TapeAssure Software Manual do Utilizador Página 81