HP DL380z Guia do Utilizador descarregar pdf (Página 127)

13 Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:

●

Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 7 days before the failure was detected.

For more information, go to the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP

website

http://www.hp.com/go/ilo/docs.

●

Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, go to the HP website

http://www.hp.com/go/OAlog.

●

Technical support registration number (if applicable)

●

Product serial number

●

Product model name and number

●

Product identification number

●

Applicable error messages

●

Add-on boards or hardware

●

Third-party hardware or software

●

Operating system type and revision level

HP contact information

For United States and worldwide contact information, go to the Contact HP website http://www.hp.com/go/

assistance.

In the United States:

●

To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be

recorded or monitored.

●

If you have purchased a Care Pack (service upgrade), go to the Support & Drivers website

http://www8.hp.com/us/en/support-drivers.html. If the problem cannot be resolved at the website, call

1-800-633-3600. For more information about Care Packs, go to the HP website

http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html.

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HP DL380z Guia do Utilizador Página 127