HP CloudSystem Foundation Guia do Utilizador descarregar pdf (Página 37)

6 Support and other resources

IMPORTANT: This product contains a technical feature that will allow an on-site authorized

support representative to access your system, through the system console, to assess problems that

you have reported. This access will be controlled by a password generated by HP that will only

be provided to the authorized support representative. You can disable access at any time while

the system is running.

HP technical support personnel are not granted remote access to the appliance.

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

• Software product name

• Hardware product model number

• Operating system type and version

• Applicable error message

• Third-party hardware or software

• Technical support registration number (if applicable)

Understanding the audit log

The audit log contains a record of actions performed on the appliance, which you can use for

individual accountability.

You must have Infrastructure administrator privileges to download the audit log.

To download the audit log from the UI, select Settings→Actions→Download audit log. You must

have Infrastructure administrator privileges.

Monitor the audit logs because they are rolled over periodically to prevent them from getting too

large. Download the audit logs periodically to maintain a long-term audit history.

Each user has a unique logging ID per session, enabling you to follow a user’s trail in the audit

log. Some actions are performed by the appliance and might not have a logging ID.

A breakdown of an audit entry follows:

DescriptionToken

The date and time of the eventDate/time

The unique identifier of an internal componentInternal component

The organization ID. Reserved for internal useReserved

The login domain name of the userUser domain

The user nameUser name/ID

The user session ID associated with the messageSession ID

The URI of the task resource associated with the messageTask ID

The client (browser) IP address identifies the client machine that initiated the requestClient host/IP

Information to collect before contacting HP 37

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HP CloudSystem Foundation Guia do Utilizador Página 37