HP Hybrid POS Printer with MICR II Manual do Utilizador descarregar pdf (Página 41)

Check print quality poor

Problem Possible cause Solution

Forms print is light or spotty. Form is not inserted correctly. Refer to Printing on forms or checks

on page 20.

Impact print head is dirty or defective. Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Improper platen gap. Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Ribbon cassette is defective. Replace the cassette ribbon. Refer to

Removing and installing a ribbon cassette

on page 7.

Ribbon cassette is worn. Ribbon cassette needs to be replaced. Replace the cassette ribbon. Refer to

Removing and installing a ribbon cassette

on page 7.

Print is light or smudged, or slip skews. Platen gap needs adjustment. Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Receipt print quality poor

Problem Possible cause Solution

Colored stripe on receipt. Paper is low. Change the paper.

Receipt does not come out all the way. Paper is jammed. Open the receipt cover, inspect the knife,

and clear any jammed paper.

Printer starts to print, but stops. Paper is jammed while the receipt is being

printed.

Open the receipt cover, inspect the knife,

and clear any jammed paper.

Print is light or spotty. Paper roll is loaded incorrectly. Conrm that the paper is loaded properly.

Thermal print head is dirty. Use recommended thermal receipt paper.

Clean the thermal print head with an

alcohol pen prior to going back to an

approved paper.

Do not spray the thermal print head with

household cleaner; this may damage the

print head and the electronics. The thermal

print head does not normally require

cleaning if the recommended paper grades

are used. If you have used

nonrecommended paper for an extended

period of time, cleaning the print head with

an alcohol pen will not help.

Print head is defective. Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Color print is light. Various paper types are being used. Increase the energy level of the print head

in "Color Density Adj" of the printer

conguration menu. See Conguring the

printer on page 13.

Solving common problems 35

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