HP Remote Graphics Software (RGS) Manual do Utilizador descarregar pdf (Página 115)

●

No audio on the RGS Receiver on Windows—Verify that your local computer audio device is working.

The volume control slider on the RGS Receiver plays a beep by default when released. Ensure that the

Speaker button on the RGS Receiver Control Panel is not in the mute position. Make sure that mute is

not enabled on the Wave line of the RGS Sender or RGS Receiver Volume Control.

●

No audio on Windows after connecting or disconnecting an audio device—Reconfiguring an audio device

while an application is using that device can cause the application to stop working. If an audio device is

reconfigured, the RGS Sender may stop transmitting audio. Disconnecting the RGS Receiver and

reconnecting will cause the RGS Sender to use the new audio configuration.

Some audio device drivers have the ability to detect when a speaker jack is in use. Plugging in

headphones to these devices may cause the device to reconfigure. This can result in temporary loss of

Remote Audio. Reconnecting the RGS Receiver may be necessary to restore audio.

If all of the audio devices on a system are configured as not plugged in, the audio device cannot be

opened. Some programs, such as Windows Media Player, will display an error indicating that an audio

device is not available. Something will need to be plugged into one of the unplugged devices to allow

audio to work on these devices.

●

Audio not continuous—Low bandwidth connections can cause discontinuities in the audio stream.

Reducing the quality and turning off stereo may improve the audio quality. Some high priority CPU

intensive tasks may disrupt the audio stream. The Windows Task Manager may help you identify such a

task. Another possible problem may be a bad network setup.

●

PC speaker sounds not working—The RGS Sender captures all audio information sent through the

mixer. This includes most audio alerts, MIDI, Direct Sound and Direct Music. Sounds generated by the PC

speaker are not captured by the RGS Sender and will not be transmitted.

●

Audible pops and glitches in sound—This is most likely because the network bandwidth or system

resources are starving the audio streaming from continuous play.

◦

Try a lower audio quality setting to reduce network bandwidth usage.

◦

Be sure you system is not doing something so computationally intensive that it is starving RGS

from keeping up with graphics and audio processing.

●

Enabling audio causes continuous network traffic—When the RGS Sender detects an audio signal, that

signal is sent to the local computer. If the audio device on the remote computer is silent, there should

not be any network traffic due to audio. If the audio device is generating a large amount of noise, that

noise may be interpreted as an audio signal, and be sent to the local computer. This may occur when

something is connected to the "Line In" port of the audio device. Reducing volume levels or

disconnecting any external devices may help reduce the interference.

●

ToggleKeys sound not working—The Accessibility control in Windows will play a sound when some

control keys are pressed. This sound is not heard on the local computer because it is played through the

PC Speaker.

●

No audio with multiple audio devices—The RGS Sender will open up the device that is registered as the

default audio device. The RGS Sender is a service that is running in a different context. If you have

multiple audio devices, it may choose a different device than you have selected as the default. Disable

the extra audio device to ensure that the RGS Sender uses the correct device.

Troubleshooting Remote Clipboard

Both the RGS Receiver and the RGS Sender have the ability to log various types of information to log files

during their operation. If the logging level is set to DEBUG on the RGS Receiver and Sender, Remote Clipboard

information will be stored in the RGS Receiver and Sender log files. These log files can then be used to detect

and resolve Remote Clipboard problems.

Potential issues and suggestions 103

1 2 ... 110 111 112 113 114 115 116 117 118 119 120 121 122

Comentários a estes Manuais

Sem comentários

HP Remote Graphics Software (RGS) Manual do Utilizador Página 115

Comentários a estes Manuais

Manuais e produtos relacionados com Software HP Remote Graphics Software (RGS)