HP Remote Graphics Software (RGS) Manual do Utilizador descarregar pdf (Página 35)

4 Pre-connection checklist

Establishing an RGS connection from an RGS Receiver to an RGS Sender requires that the local and remote

computers be in the correct state. This chapter provides a checklist of items that should be verified before

attempting an RGS connection.

NOTE: This chapter can also be used as a troubleshooting aid. If a connection attempt fails, the checklists

below can be used to help diagnose the problem.

Local computer checklist

Verify the following items on the local computer before attempting to establish a connection.

1. If using Advanced Video Compression, make sure that the local computer system meets the

requirements described in

Advanced Video Compression requirements on page 96 (essential for a

quality experience when using this feature).

2. Ensure that you are on the same network as the remote computer.

3. Verify the hostname or IP address of the remote computer—Verify that you have the correct

hostname or IP address of the remote computer. If the remote computer hostname fails to resolve to

the correct IP address, address this problem before continuing.

4. Verify that, from the local computer, you can ping the remote computer—If you’re unable to ping the

remote computer, you won’t be able to establish an RGS connection. Ping the remote computer using

the same computer designator you’ll be using to establish an RGS connection, either the hostname or

the IP address of the remote computer. Open a Command window and execute either:

ping hostname

ping <IP address>

If no ping reply is received, the remote computer is unreachable or is not running—resolve this problem

before continuing. If a ping reply is received, the remote computer is reachable by RGS.

NOTE: Ensure that firewall settings are not preventing the ping command from working.

Remote computer checklist

Modification and verification of the RGS Sender state can be performed either by connecting a keyboard,

mouse, and monitor directly to the remote computer, or by using Remote Desktop Protocol to log in remotely

to the remote computer. In either case, verify each of the following items:

Local computer checklist 23

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HP Remote Graphics Software (RGS) Manual do Utilizador Página 35